God
Open To Work
Lamont Taylor
IT
Charlotte,NC
Overview
18
18
years of professional experience
Personal Information
Title: Senior IT Profressional
Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
Dynamic System Administrator with a proven track record at APLIX INC, enhancing system efficiency through optimized resource allocation and robust security protocols. Skilled in technical support and troubleshooting, I foster collaboration and user satisfaction while implementing automated solutions that significantly reduce downtime. Committed to continuous improvement and team mentorship.
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
HybridImportant To Me
Work-life balanceCompany CultureWork History
System Administrator
APLIX INC
Charlotte, North Carolina
08.2022 - 07.2024
- Streamlined system monitoring protocols, enhancing uptime and ensuring seamless operations across all networks.
- Analyzed server performance metrics to identify bottlenecks, leading to optimized resource allocation and improved system efficiency.
- Developed automated backup solutions, reducing manual errors and ensuring data integrity with minimal downtime.
- Provided technical support to end-users, fostering a culture of collaboration and enhancing overall user satisfaction.
- Implemented robust security protocols, significantly reducing vulnerability risks and enhancing data protection measures across the organization.
- Conducted comprehensive audits of network systems, identifying inefficiencies that led to measurable improvements in performance and reliability.
- Mentored junior staff on best practices in system administration, cultivating a knowledgeable team environment that improved overall productivity.
- Optimized server configurations, resulting in noticeable gains in system performance and reduced downtime.
Application Support Specialist
APLIX - HOOK & LOOP
10.2021 - 08.2022
- Provided timely application support, enhancing user satisfaction and ensuring smooth operational processes across departments.
- Streamlined troubleshooting processes, significantly reducing response time and improving overall system reliability for end-users.
- Analyzed application performance metrics to identify bottlenecks, facilitating targeted improvements and enhancing system efficiency.
- Implemented user training sessions, empowering staff with the skills needed to utilize applications effectively and increasing productivity.
- Led cross-departmental initiatives to improve application performance, achieving measurable enhancements in user experience and operational efficiency.
- Spearheaded initiatives to optimize troubleshooting workflows, achieving substantial improvements in average response times and user satisfaction.
- Executed root cause analysis on recurring issues, leading to improved troubleshooting protocols and reduced resolution times.
- Partnered with development teams to escalate critical bugs, ensuring timely fixes and fostering a culture of teamwork.
- Analyzed customer feedback to identify pain points, implementing solutions that drove noticeable improvements in service delivery.
- Performed in-depth analysis of user-reported issues, resulting in actionable insights that enhanced support processes and improved customer satisfaction.
- Provided empathetic customer support, actively listening to concerns and ensuring thorough follow-up, which strengthened client trust and satisfaction.
- Developed a comprehensive knowledge base, enabling quicker access to solutions and fostering a self-service approach that decreased support requests.
- Partnered with cross-functional teams to develop streamlined troubleshooting protocols, significantly improving response time and team efficiency.
SharePoint Premier Escalation Engineer
Microsoft
Charlotte, United States
08.2020 - 08.2021
- Provided expert guidance to clients on SharePoint best practices, fostering strong relationships and enhancing customer loyalty.
- Implemented advanced diagnostic tools for SharePoint, enabling faster issue resolution and increasing customer satisfaction ratings.
- Educated clients on SharePoint capabilities through tailored presentations, leading to substantial improvements in user adoption and engagement.
- Conducted comprehensive analysis of escalated cases, refining escalation processes and ensuring timely and effective solutions.
- Embraced continuous learning and adaptation, fostering a proactive approach to client challenges and strengthening overall service delivery.
Desktop Support Engineer
Premier Inc.
Charlotte, United States
02.2020 - 08.2020
- Provided exceptional desktop support to users, enhancing satisfaction and minimizing downtime through effective troubleshooting.
- Worked with cross-functional teams to implement software updates, ensuring seamless integration and improving system performance.
- Conducted root cause analysis on recurring issues, developing solutions that significantly reduced future incidents and enhanced stability.
- Delivered exceptional desktop support, fostering user confidence and reducing downtime through proactive troubleshooting.
Lead PC Migration Technician
The Campbell's Company
Charlotte, United States
10.2019 - 02.2020
- Led a team in migrating over 500 PCs, enhancing user experience and minimizing downtime during the transition.
- Analyzed system performance post-migration, identifying key areas for optimization, resulting in noticeable improvements in operational efficiency.
- Coordinated with cross-functional teams to ensure seamless integration of new systems, fostering effective communication and shared goals.
- Developed a troubleshooting guide for common migration issues, reducing resolution times and empowering team members with self-sufficient solutions.
IT SOC Analyst
GLS
Charlote Metro
07.2019 - 09.2019
- Monitored network traffic for anomalies, enhancing threat detection and reducing response time to security incidents.
- Conducted vulnerability assessments to identify and mitigate risks, leading to improved system integrity and security posture.
- Worked with cross-functional teams to implement security protocols, fostering a culture of compliance and shared responsibility.
Storage Back-Up Administrator
Charter Communication
Charlotte Metro
02.2019 - 04.2019
- Partnered with IT teams to streamline data management protocols, fostering better communication that improved operational efficiency.
- Conducted thorough analysis of storage usage trends, leading to informed capacity planning and optimized resource allocation.
- Implemented robust backup strategies, ensuring data integrity and significantly reducing recovery time during system outages.
IT Helpdesk Technical Analyst
Time Warner Cable/Charter Communications
Charlotte Metro
12.2012 - 02.2019
- Provided exceptional technical support to users, ensuring timely resolutions and enhancing overall client satisfaction.
- Analyzed recurring issues to develop proactive solutions, significantly decreasing the frequency of technical problems.
- Collaborated with cross-functional teams to implement system upgrades, resulting in enhanced performance and user experience.
25U- Forward Signal Support Specialist
US Army National Guard
Havre De Grace, Maryland
06.2006 - 06.2014
- Maintained over 20 million dollars in technical equipment in a deployment phase.
- S6 support on a company level, providing troubleshooting solutions and training.
- Network monitoring and CAT5 cable installations within a deployed multi department hospital.
Technical Support Analyst
Velocitor Solutions
03.2012 - 11.2012
- Provided exceptional technical support, ensuring client issues were resolved promptly, resulting in enhanced customer satisfaction.
- Delivered exceptional technical support, fostering strong client relationships and ensuring issues were resolved efficiently.
- Streamlined troubleshooting processes, significantly reducing resolution times and enhancing overall service efficiency.
Lead Desktop Support Engineer
NMCI (HP)
Washington DC
07.2009 - 02.2012
- Provided ongoing training to junior staff, enhancing team skills and ensuring consistent high-quality support across all client interactions.
- Orchestrated training sessions for junior staff, fostering knowledge sharing and improving overall team efficiency in troubleshooting techniques.
- Analyzed recurring technical issues to develop preventive measures, resulting in noticeable gains in system reliability and user productivity.
Skills
- System administration and application support
- Technical support and troubleshooting
- SharePoint management
- Desktop and workstation setup
- PC migration and installation
- Incident management and monitoring
- Data analysis and network security
- Technical equipment maintenance
- Antenna and radio installation
- COMSEC management and operations oversight
Education
Master of Science - MS - Information Systems Management, General
Strayer University
United States01.2020
Bachelor's of Science - Cyber Security Management, Minor- Computer Programming (C++)
Strayer University
United States01.2018
References
- Benjamin Lamberton| Campbell Snacks | linkedin.com/in/benjamin-lamberton-79bb9314
- Tony Maynard| Aplix INC | tmaynard@aplixinc.com | 8032807813
- Kenneth Dunlap | Billy Graham Library | 7046059249
- Greg Maynor | Bank of America | greg_maynor@yahoo.com
Interests
Sports
Brain Games
Classical Music
Video Games
Technology
Family
Music
Movies
Cooking
Art
Additional Information
I took a sabbatical from the IT field for the last 15 months, I am refreshed and ready to re-enter the field with a renewed energy. I am hungry for problems, and am prepared with solutions.