L’tasha Shields
Norfolk,VA
Summary
Mission-oriented Pastor experienced with pastoral care, spiritual leadership, and community building. Utilizes compassionate guidance and insightful sermons to support and inspire congregations. Tracks record of fostering strong community connections and effectively managing church operations.
Overview
6
6
years of professional experience
Work History
Housing Manager
YWCA Southampton Roads
07.2024 - Current
- Collaborate with YWCA SHR leadership, Norfolk Family Justice Center staff, and Norfolk Continuum of Care to coordinate YWCA SHR housing services for homeless clients
- Supervise housing staff
- Act as a liaison and ambassador for the YWCA in the Norfolk Continuum of Care and SVHC Coordinated Entry System
- Define and implement new programmatic procedures
- Establish and monitor program outcomes and ensure appropriate staffing to meet program goals
- Oversee housing grants, compile grant reports, and ensure compliance
- Oversee environmental review processes, review lease agreements, and monitor grant spending
- Maintain and audit housing records by policies and procedures
- Meeting with Rapid Rehousing program clients weekly, or monthly, to assess barriers and develop a plan for locating affordable housing
- Support clients during the housing process by acting as a mediator between landlord and client
- Attend weekly case management meetings to ensure the client is receiving appropriate support, advocacy, and services
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
- Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources.
- Developed strong relationships with community organizations to promote available housing options and resources.
- Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.
Digital Engagement Specialist (Part-time)
Christian Broadcasting Network
04.2022 - Current
- Monitor and moderate content on CBN’s social media platforms
- Engage visitor posts with scripture-based encouragement and prayer
- Respond to prayer requests in live-chat, SMS, and Social Care email
- Work on special projects as needed (content migration, presentations)
- Perform administrative duties regularly
Housing Advocate
YWCA Southampton Roads
01.2024 - 07.2024
- Establish partnership with landlords, to assist with finding housing opportunities for shelter and program clients
- Meeting with Rapid Rehousing program clients to assess barriers and develop a plan for locating affordable housing
- Support clients during the housing process by acting as a mediator between landlord and client
- Attend weekly case management meetings to ensure client is receiving appropriate support, advocacy, and services
- Updating client files and information in accordance with grant guidelines
Long-Term Substitute Teacher
Norfolk Public Schools
09.2022 - 12.2023
- Provide classroom coverage for middle and high school Spanish classes
- Monitor and record student learning and using the data to inform instruction
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
- Maintained open communication with parents and guardians, discussing students'' progress and addressing any concerns promptly.
- Create lesson plans that adhered to Norfolk Public Schools foreign language curriculum
- Identify student needs and cooperate with parent/guardians and other professional staff members in assessing and helping students solve learning, health and attitude issues
- Administer testing in accordance with divisional testing practices
- Exhibit non-discriminatory practices in all activities
Shelter Manager
Union Mission Ministries
03.2022 - 08.2022
- Manage shelter operations during the evening shift
- Conduct emergency intakes
- Complete emergency intake documents
- Update client information in HEART
- Perform daily tasks (laundry, teaching bible study, meal times, check-in, room inspections, etc)
- Ensure Union Mission policy and code of conduct is upheld by clients
- Update statistics daily
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
- Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
- Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
Housing Locator
Judeo-Christian Outreach Center
11.2021 - 03.2022
- Seek housing opportunities for clients in the organization’s Rapid Rehousing program
- Attending initial meeting with client and case manager to access housing needs
- Advocating on the client’s behalf to landlords and property managers
- Attending property viewings and move-ins
- Requesting checks for rent and security deposits
- Updating client file with housing locator documents
- Facilitate lease signing process
- Create and maintain partnerships with landlords, property managers, and community agencies
Shelter Supervisor
Union Mission Ministries
06.2019 - 11.2021
- Provide clients with a safe secure environment, following shelter protocols
- Oversee daily schedule and activities (serving meals, teaching bible study, check-ins)
- Update client information in HEART
- Attend meetings and training as needed
Education
Master of Divinity -
Regent University
01.2023
Bachelor of Arts - Philosophy
Old Dominion University
12-2012
Bachelor of Arts - Art History
Old Dominion University
08-2011
Skills
- Teaching
- Pastoral counseling
- Preaching
- Mission-oriented
- Pastoral care
- Spiritual leadership
- Administration skills
- Organizational leadership
Timeline
Housing Manager
YWCA Southampton Roads
07.2024 - Current
Housing Advocate
YWCA Southampton Roads
01.2024 - 07.2024
Long-Term Substitute Teacher
Norfolk Public Schools
09.2022 - 12.2023
Digital Engagement Specialist (Part-time)
Christian Broadcasting Network
04.2022 - Current
Shelter Manager
Union Mission Ministries
03.2022 - 08.2022
Housing Locator
Judeo-Christian Outreach Center
11.2021 - 03.2022
Shelter Supervisor
Union Mission Ministries
06.2019 - 11.2021
Bachelor of Arts - Philosophy
Old Dominion University
Bachelor of Arts - Art History
Old Dominion University
Master of Divinity -
Regent University
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