L. Ternessa Thomas
Lake Worth,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
Work History
Dental Office Administrator/Dental Treatment Coordinator
Smiles By Anne
03.2023 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Organized, facilitated and participated in community service efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Dental Office Manager
Craig A Shapiro Dmd
09.2018 - 01.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of six.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Mens Department Manager
Old Navy
10.2005 - 01.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Insurance Verification Specialist
Geoffrey Zann DMD
03.2007 - 08.2017
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for 3-physicians OGBYN medical facility, scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for 3 physicians OBGYN medical facility, scheduling appointments, and handling patient inquiries.
Education
Associate of Arts - Fashion Design
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL2001
Skills
- Document Scanning
- Travel Coordination
- Database Entry
- Bookkeeping
- Expense Reporting
- Office Supply Management
- Scheduling
- Customer Engagement
- Leadership and Supervision
- Office Management
- Billing and Coding
- File Organization
Timeline
Dental Office Administrator/Dental Treatment Coordinator
Smiles By Anne
03.2023 - Current
Dental Office Manager
Craig A Shapiro Dmd
09.2018 - 01.2023
Insurance Verification Specialist
Geoffrey Zann DMD
03.2007 - 08.2017
Mens Department Manager
Old Navy
10.2005 - 01.2022
Associate of Arts - Fashion Design
The Art Institute of Fort Lauderdale Inc
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