Lt. Marcus Redmond
Jacksonville,FL
Summary
Dynamic leader and adept communicator with a proven track record at Jacksonville Fire And Rescue Department. Excelled in emergency management and crew leadership, enhancing responder safety and public education. Demonstrated continuous improvement and professionalism, significantly contributing to team development and operational efficiency. Skilled in incident command and fostering positive relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fire Lieutenant
Jacksonville Fire And Rescue Department
09.2015 - Current
- Prepare reports of patient care, fires, equipment and personnel.
- Increase responder safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Collaborate with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
- Mentor new firefighters, fostering a positive work environment conducive to professional growth and development.
- Conduct periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Cultivate a culture of continuous improvement through ongoing professional development opportunities for firefighters under my supervision.
- Evaluate personnel performance regularly, providing constructive feedback and identifying individual strengths to match skill sets with appropriate assignments.
- Oversee inventory management processes for station supplies and equipment, maintaining adequate levels while minimizing waste or excess spending.
- Create educational programs regarding life safety and fire prevention.
- Respond to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Medical Assistant
UF Family Practice
03.2014 - 03.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic testing.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
St. Vincent's Hospital
07.2013 - 03.2014
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant
Care Spot
05.2012 - 07.2013
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Customer Service Representative
Citibank
02.2007 - 06.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to overall success of the call center.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Paramedic
Florida State College At Jacksonville
Jacksonville, FL2018
Firefighter Minimum Standards
Florida State College At Jacksonville
Jacksonville, FL2013
Emergency Medical Technician
Florida State College At Jacksonville
Jacksonville, FL2012
Skills
Incident Command
Emergency Management
Standard Operating Procedures
Public Education
Organizational Skills
Effective Communication
Crew Leadership
Decision-Making
Problem-solving abilities
Self Motivation
Goal Setting
Continuous Improvement
Professionalism
Certification
- Florida Fire Officer I (6/2021)
- Florida Fire Officer II (1/2023)NFPA 1003- Airport Firefighter Training
- Advanced Life Support Provider
- Basic Life Support Provider
- NIMS ICS All- Hazard Incident Commander (5/2024)
- NIMS ICS All- Hazard Operations Section Chief (5/2023)
- NIMS ICS All- Hazard Planning (12/2023)
- NIMS ICS All- Hazard Safety Officer (8/2023)
- NIMS ICS All- Hazard Liaison Officer (12/2023)
- NIMS ICS All- Hazard Position Specific: Facilities Unit Leader (5/2023)
- NIMS ICS All- Hazard Division/ Group Supervisor (8/2023)
- NIMS Strike Team/ Task Force (7/2023)
- CIS Leadership Series (8/2023):
-Leadership and Coalition Building
-Handling Hard Issues
-Method for Identifying, Avoiding and De-Escalating
Timeline
Fire Lieutenant
Jacksonville Fire And Rescue Department
09.2015 - Current
Medical Assistant
UF Family Practice
03.2014 - 03.2015
Medical Assistant
St. Vincent's Hospital
07.2013 - 03.2014
Medical Assistant
Care Spot
05.2012 - 07.2013
Customer Service Representative
Citibank
02.2007 - 06.2012
- Florida Fire Officer I (6/2021)
- Florida Fire Officer II (1/2023)NFPA 1003- Airport Firefighter Training
- Advanced Life Support Provider
- Basic Life Support Provider
- NIMS ICS All- Hazard Incident Commander (5/2024)
- NIMS ICS All- Hazard Operations Section Chief (5/2023)
- NIMS ICS All- Hazard Planning (12/2023)
- NIMS ICS All- Hazard Safety Officer (8/2023)
- NIMS ICS All- Hazard Liaison Officer (12/2023)
- NIMS ICS All- Hazard Position Specific: Facilities Unit Leader (5/2023)
- NIMS ICS All- Hazard Division/ Group Supervisor (8/2023)
- NIMS Strike Team/ Task Force (7/2023)
- CIS Leadership Series (8/2023):
-Leadership and Coalition Building
-Handling Hard Issues
-Method for Identifying, Avoiding and De-Escalating
Paramedic
Florida State College At Jacksonville
Firefighter Minimum Standards
Florida State College At Jacksonville
Emergency Medical Technician
Florida State College At Jacksonville
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