Lisa Torres
San Antonio,TX
Summary
Responsible and motivated student with excellent technical abilities in software and applications. Skilled in handling challenging work and utilizing excellent time management skills.
Overview
15
15
years of professional experience
Work History
Graphic Designer
Myself
San Antonio, TX
02.2010 - Current
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Maintained up-to-date knowledge of industry trends in graphic design technologies.
- Contributed ideas to brainstorming sessions regarding new products or features.
- Liaised with printers to ensure accuracy of final prints.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Generated digital image files for use in digital and traditional printing.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners, and signs.
- Assisted in the development and maintenance of brand guidelines to ensure consistency across all materials.
- Executed photo editing and manipulation tasks to enhance visual content.
- Utilized typography, color, and layout to enhance visual communication and message clarity.
- Created print materials, such as brochures, flyers, and business cards, from concept to completion.
PNA
San Antonio State Hospital
San Antonio, TX
11.2018 - 10.2019
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Participated in interdisciplinary team meetings to discuss treatment plans and goals for each patient.
- Maintained accurate documentation of patient care services provided in accordance with agency policy and procedures.
- Instructed individuals on how to cope with their mental health conditions through lifestyle changes, such as diet or exercise regimens.
- Encouraged positive behavior change by reinforcing desired behaviors through reward systems.
- Assisted in providing basic nursing care to psychiatric patients under the supervision of a registered nurse.
- Provided emotional support and comfort to patients experiencing mental health issues.
- Monitored vital signs and administered medications as prescribed by psychiatrists.
- Recorded patient progress notes on a daily basis, including changes in behavior, moods, and treatments.
- Assisted with activities of daily living such as bathing, grooming, feeding, and ambulating patients.
- Collaborated with other healthcare professionals to ensure optimal patient outcomes.
- Responded quickly to emergency situations and provided assistance when needed.
- Facilitated group therapy sessions for patients suffering from mental illness or addiction disorders.
- Encouraged positive behaviors through positive reinforcement techniques.
- Created individualized treatment plans based on each patient's specific needs and goals.
- Developed therapeutic relationships with patients while maintaining professional boundaries at all times.
- Observed patient interactions during recreational activities to assess their responses to different stimuli.
- Ensured that safety protocols were followed at all times within the facility.
- Participated in team meetings regarding individual patient care plans.
- Maintained accurate records according to established standards for documentation purposes.
- Assisted with admissions processes by conducting initial assessments of new patients.
- Worked under supervision of registered nursing staff to deliver quality care to individuals in setting.
- Observed and documented patient behavior accurately in Electronic Health Record (EHR).
Customer Service Representative
Saia
San Antonio, TX
02.2010 - 12.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Support Specialist
HEB Grocery Store
San Antonio, TX
10.2009 - 11.2010
- Investigated customer complaints regarding product quality or service rendered.
- Created detailed reports on customer feedback for management review.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Education
Associate of Arts - Graphic Design
The Art Institute of Pittsburgh
Pittsburgh, PA10-2019
Associate of Applied Science - Cybersecurity
Palo Alto College
San Antonio, TXSkills
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- 2D and 3D modeling
- Visual design
- Graphic Design
- Graphic and Media Design
- Advertising familiarity
Affiliations
- Sports
- Drawing
- Gaming
- Reading
- Fixing things
Languages
English
Professional
Spanish
Limited
Italian
Limited
References
References available upon request.
Timeline
PNA
San Antonio State Hospital
11.2018 - 10.2019
Graphic Designer
Myself
02.2010 - Current
Customer Service Representative
Saia
02.2010 - 12.2016
Customer Support Specialist
HEB Grocery Store
10.2009 - 11.2010
Associate of Arts - Graphic Design
The Art Institute of Pittsburgh
Associate of Applied Science - Cybersecurity
Palo Alto College
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