Lt. Samate Landor
Celina,TX
Summary
Professional Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Results-driven Customer Service Manager offering proven history of achievement during 15 plus-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Driven Customer Service Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
32
32
years of professional experience
Work History
Customer Service Executive
Q Asset Group LLC
05.2017 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, and email increasing
- Described product and service details to customers to provide information on benefits and advantages resulting in 11% increase in sales.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies, averaging a less than 3% loss rate.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Maintained customer a 93% satisfaction rate with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Manager
Lord And Landor Distributors
10.2004 - 04.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty which grew our 5% organically for 5 years.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with upper management to improve customer service processes and support structures company-wide. which increase sales 13%.
Executive Combat Officer
US Army Reserve
01.1992 - 11.2011
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
- Trained and mentored personnel in combat operations and tactics.
- Executed tactical operations with accuracy and control.
- Created contingency plans to address unexpected tactical scenarios resulting into being ranked the #1 Reserve Unit in the US Arm Forces.
Education
Master of Science - Public Health
Southern University And A & M College
Baton Rouge, LA06.1999
Bachelor of Science - Allied Health
Grambling State University
Grambling, LA05.1996
Skills
- Proofreading
- Typing Proficiency
- Marketing
- Conflict Mediation
- Revenue Quotas
- Business Development Understanding
- Sales Growth Initiatives
- Product Sales
- Public Speaking
- Lead Generation
- Problem Resolution
- Customer Relations
Timeline
Customer Service Executive
Q Asset Group LLC
05.2017 - Current
Customer Service Manager
Lord And Landor Distributors
10.2004 - 04.2017
Executive Combat Officer
US Army Reserve
01.1992 - 11.2011
Master of Science - Public Health
Southern University And A & M College
Bachelor of Science - Allied Health
Grambling State University
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