Keith Turner
Lawrenceville,GA
Summary
Experienced Retail Sales Lead with over 10 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
7
7
years of professional experience
Work History
Maintenance
Shiloh Elementary
11.2023 - Current
- Helped team meet expected demands by restocking cleaning supplies throughout the school such as storage rooms, Teacher's Lounge and supply cupboards.
- Boosted team efficiency by keeping workstations, organized, clean, and properly sanitized.
- Promoted accident prevention through proper and acceptable levels of Standard Operating Procedures and Safety Guidelines.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Stepped into additional roles during busy times to boost coverage of important stations.
Maintenance Technician
Andretti Indoor Karting & Games
03.2021 - 11.2023
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Developed and implemented strategies to improve maintenance processes.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Merchandise Manager
Five Below
12.2019 - 03.2021
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Reviewed customer feedback to identify trends and improve product selection.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Facilitated resolution of vendor disputes and discrepancies.
Convention Operations Assistant
Best Anime Shop/HappySun Enterprise
12.2017 - 11.2019
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Associate's Degree - Digital Communications And Multimedia
Omnitech Institute
Riverdale, GA05-2014
Skills
- Management
- Shift Scheduling
- Store Opening and Closing
- Microsoft Office
- Customer Service
- Organization Skills
- Project Management
- Hiring and Training
- Performance monitoring
- Sales Leadership
- Coaching and Mentoring
- Problem-Solving
Timeline
Maintenance
Shiloh Elementary
11.2023 - Current
Maintenance Technician
Andretti Indoor Karting & Games
03.2021 - 11.2023
Merchandise Manager
Five Below
12.2019 - 03.2021
Convention Operations Assistant
Best Anime Shop/HappySun Enterprise
12.2017 - 11.2019
Associate's Degree - Digital Communications And Multimedia
Omnitech Institute
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