Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lu Aalders

West Valley City,UT

Summary

Hardworking and reliable Assistant General Manager with strong ability in Customer Service . Offering empathy and knowledge . Highly organized, proactive and punctual with team-oriented mentality. Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 13 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity. Motivated Assistant General Manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success. Enthusiastic Assistant Manager offers over 13 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about hotel operations and best practices to maintain effective operational output.

Overview

15
15
years of professional experience

Work History

Assistant General Manager

Home2 Suites by Hilton Hotel
West Valley City, UT
10.2011 - Current
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Identified customer needs through listening, empathy, and resolutions.
  • Motivated and led team members to work together to achieve a safe, and positive work place.
  • Oversaw payroll preparation and administration for staff.
  • Upheld policies, procedures and brand standards in operations.
  • Partnered with GM to oversee operations for facilities.

Execute Housekeeping Assistant

Home2 Suites by Hikton
West Valley, UT
04.2017 - 01.2018
  • Cleaned guest rooms and bathrooms, including changing bed linens and replenishing towels and toiletries.
  • Vacuumed carpets, dusted furniture, mopped floors, and emptied trash cans in all public areas of the hotel.
  • Assisted guests with special requests or needs while on property.
  • Maintained cleanliness standards for all assigned areas according to company policies and procedures.
  • Reported any maintenance issues or damages to appropriate personnel.
  • Inspected vacated rooms for cleanliness and damage prior to room being put back into inventory.
  • Responded promptly to guest inquiries regarding housekeeping services.
  • Ensured that safety protocols were followed at all times while performing job duties.
  • Received feedback from guests regarding overall satisfaction with housekeeping services provided.
  • Followed proper sanitation practices when handling soiled linens or cleaning materials.
  • Disinfected surfaces using approved chemicals in order to prevent spread of germs or bacteria.
  • Transported dirty linens from guest rooms to laundry area for processing.
  • Delivered extra amenities such as pillows, blankets, or additional towels upon request.
  • Checked each room after cleaning was completed in order to ensure it met quality standards.
  • Communicated effectively with supervisors regarding any problems encountered during shift.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

MJM Associate

Kohl’s
West Valley City, UT
05.2009 - 12.2011
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended optimal merchandise based on customer needs and desires.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.

Education

Kearns High School
Kearns, UT

1100+ Completed Courses. Including R&I, And GRO

Hilton University

Skills

  • Training and Development Skill
  • Business Development
  • Team Leadership Strength
  • Safety and Security
  • Hiring and Onboarding
  • Quality Assurance
  • Customer Service Management
  • Strong Communication and Interpersonal Skills
  • Safety and Cleanliness Standards
  • Exceeding Customer Expectations
  • Security Practices
  • Loss Prevention
  • Building Customer Loyalty
  • Brand Promotion
  • CPR/First Aid Certified
  • Employee Relations
  • Business operations background
  • Team leadership strength
  • Training and development skill
  • Operations Management
  • Customer Relationship Management (CRM)
  • Staff Development
  • Staff Management
  • Customer Retention
  • Sales Techniques

Accomplishments

  • 2015 Home2 Suites by Hilton Spirit Award

Timeline

Execute Housekeeping Assistant

Home2 Suites by Hikton
04.2017 - 01.2018

Assistant General Manager

Home2 Suites by Hilton Hotel
10.2011 - Current

MJM Associate

Kohl’s
05.2009 - 12.2011

Kearns High School

1100+ Completed Courses. Including R&I, And GRO

Hilton University

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Lu Aalders