LU Chester
Gnadenhutten,OH
Summary
- Multi-disciplined, customer service oriented professional backed by 9+ years of medical industry experience. Able to organize and prioritize work to ensure accuracy while maintaining patient confidentiality. Comfortable in fast-paced, multi-task environments and demonstrates ability to collaborate with a team.
- Medical Records and health insurance experience.
- Experience in Microsoft Word, Excel, and PowerPoint; Type Speed: 43 WPM.
- Team-player who can also work independently
- Excellent communication skills
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
32
32
years of professional experience
Work History
Assistant General Manager
Arby's Restaurant
04.2022 - Current
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Developed and implemented training programs for staff, enhancing team performance and service quality.
- Streamlined inventory management processes, improving accuracy in stock levels and order fulfillment.
- Coordinated cross-departmental initiatives to enhance customer satisfaction and operational efficiency.
- Led staff meetings to communicate goals, expectations, and updates on company initiatives.
- Mentored junior managers, fostering professional development and leadership skills within the team.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Server / Customer Service Representative
Pumphouse 45 Social Club
08.2013 - 07.2014
- Responsible for maintaining customer satisfaction, Ensuring customer’s needs are met and delivered in a timely manner
- Maintain a team-oriented personality with other colleagues
Medical Records Technician
Three Rivers Orthopedics
11.2007 - 07.2010
- Maintain appointment schedule and maintain patient’s records in an organized manner.
- Maintain an open line of communication to other medical departments to ensure patient’s health care needs are met.
- Responsible for training new team members, ensuring highest customer satisfaction are met.
Customer Service Representative
Highmark BCBS
11.2000 - 10.2006
- Provided assistance to elderly members with their health insurance bills.
- Documented member demographics and assisted with provider billing, copays and deductibles.
Secretary to Battalion Commander
United States Army
10.1993 - 01.2004
- Supervises, installs, operate and perform maintenance checks and services on manual or automated tactical multichannel communications equipment.
- Engage with soldiers to ensure they develop their Army careers.
- Ensure Soldiers promotions and future training information is current and up-to-date.
- Soldier’s support and assistance with transfers, travel orders and salary details.
- Produced documents, charts and presentations; maintained records and files in an organized timely manner.
Education
Diploma - Medical Billing and Coding
Median School of Allied Careers
Pittsburgh, PAAssociate in Science Degree - Medical Billing and Coding
Ultimate Medical Academy
03.2015
Veterinary Assistant Diploma - undefined
Median School of Allied Careers
Pittsburgh, PA08.1998
Skills
- Insurance Verification
- Medicare & Medicaid
- Managed Care (HMO, PPO & POS)
- Insurance Claim Processing
- Co-Payments and Deductibles
- HIPAA Compliance
- Tricare
- Electronic Health Records
- Insurance Billing Procedures
- Payment Posting
- Scheduling
- Medical Terminology
- Government Payers
- Third-Party Payers
- Worker’s Compensation
- Office Management
- Medical Office Procedures
- Staff management
- Inventory control
- Operations management
- Food safety and sanitation
- Training and development background
- Customer relationship management (CRM)
- Sales techniques
Timeline
Assistant General Manager
Arby's Restaurant
04.2022 - Current
Server / Customer Service Representative
Pumphouse 45 Social Club
08.2013 - 07.2014
Medical Records Technician
Three Rivers Orthopedics
11.2007 - 07.2010
Customer Service Representative
Highmark BCBS
11.2000 - 10.2006
Secretary to Battalion Commander
United States Army
10.1993 - 01.2004
Associate in Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Veterinary Assistant Diploma - undefined
Median School of Allied Careers
Diploma - Medical Billing and Coding
Median School of Allied Careers
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