Lu Connell
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Best Practices Final Policy Processor
Proliant Settlement Systems
2100 Coe Court, Auburn Hills, MI 48326
12.2008 - 11.2023
- Improved policy processing efficiency by implementing new software and streamlining workflows.
- Reduced errors in policy documentation by conducting thorough reviews and implementing quality control measures.
- Collaborated with underwriting team to ensure accurate and timely policy issuance for clients.
- Enhanced customer satisfaction by providing prompt, knowledgeable assistance regarding policy inquiries and concerns.
- Maintained up-to-date knowledge of industry regulations and guidelines to ensure compliance in all processed policies.
- Assisted in the development of departmental goals and objectives, contributing to overall company success.
- Facilitated interdepartmental communication to address any discrepancies or issues found during the policy review process.
- Fostered strong relationships with insurance agents through regular communication and exemplary customer service skills.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Modified, updated and processed existing policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Education
High School Diploma -
L'anse Creuse High School
Macomb, MI06.1975
Skills
- Research Abilities
- Problem Solving
- Risk Assessment
- Analytical Skills
- Verbal Communication
- Customer Service
- Organizational Skills
- Decision Making
- Data Entry
Timeline
Best Practices Final Policy Processor
Proliant Settlement Systems
12.2008 - 11.2023
High School Diploma -
L'anse Creuse High School