Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lupita Yepa

Cochiti,New Mexico

Summary

Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 20 years of related experience and superior planning and time management abilities.

Overview

4
4
years of professional experience

Work History

Academy Trainer

Walmart
Albuquerque, NM
12.2021 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Recruited and trained 20 new members of guest service team.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Oversaw daily operations to ensure high levels of productivity
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Worked with 100s customers to understand needs and provide excellent service

Deli Associate

Walmart
Ooltewah, TN
06.2019 - 09.2019
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate

Department Manager

Walmart
Albuquerque, NM
09.2015 - 12.2018
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Devised processes to boost long-term business success and increase profit levels.

Education

Associate of Science -

Southwestern Indian Polytechnic Institute
Albuquerque, NM
05.2024

GED -

Chattanooga State Community College
Chattanooga, TN
09.2020

Skills

  • Orientation and Onboarding
  • Creative Solution Development
  • Simulation Leadership
  • Attention to Detail
  • Participant Recruitment and Placement

Timeline

Academy Trainer

Walmart
12.2021 - Current

Deli Associate

Walmart
06.2019 - 09.2019

Department Manager

Walmart
09.2015 - 12.2018

Associate of Science -

Southwestern Indian Polytechnic Institute

GED -

Chattanooga State Community College

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Lupita Yepa