Summary
Overview
Work History
Education
Skills
Timeline
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Luciana Cristiano

Brooklyn

Summary

Experienced with managing tables and providing remarkable service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

5
5
years of professional experience

Work History

Server

Ostrica
04.2024 - 08.2024
  • Responsible for seating, receiving orders, bussing, and overall maintenance of the floor.
  • Demonstrated proficiency in wine and beverage selection, offering tailored pairing suggestions and adhering to proper wine service etiquette.
  • Consistently promoted and upsold daily and weekly specials, driving increased sales and enhancing the guest experience.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Server

Pig N' Whistle
02.2023 - 02.2024
  • Serviced Rugby 2023 World Cup viewings throughout the fall, upwards of 200 patrons at a time.
  • Excellent customer service reflected in consistent 20-25% CC and cash tip rate.
  • Some bartending experience, solo-servicing outdoor mini bar during events.
  • Experienced in pouring beer from tap (Guiness), wine pouring, garnishing and prep.

Lead Hostess

Monarch Rooftop
02.2023 - 10.2023
  • Considerate of reservations, walk-ins, and server availability, optimizing table turnover rate and customer satisfaction.
  • Supervised and trained front-of-house staff to ensure efficient guest service and seamless operations.
  • Enforced dress code and screened patrons at the door, responsible for maintaining a safe and welcoming environment.
  • Contributed to the coordination of large-scale corporate and private events, maintaining a high standard of client satisfaction.

Server/Hostess

Court St. Tavern
10.2019 - 09.2020
  • Upsold menu items and daily specials, directly contributing to increased revenue and customer satisfaction.
  • Delivered exceptional hospitality by providing personalized service to guests, enhancing overall dining experience and encouraging repeat business.
  • Processed orders and payments using P.O.S. system, ensuring accuracy and efficiency.
  • Assisted in organizing large-scale events, ensuring client needs were met throughout.

Cashier/Food Preparation Worker

Brandon's Donuts
10.2019 - 09.2020
  • Prepared and cooked food items.
  • Maintained hygienic, pleasant environment for all guests.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Associate of Science - Massage Therapy

Queensborough Community College
Oakland Gardens, NY
05-2026

Skills

  • Proficiency in POS systems, delivery systems and reservation software (Toast, Clover, Revel, 7rooms, Doordash, UberEats)
  • Some Spanish Spoken
  • Adept customer service and hospitality
  • Highly adaptive
  • Strong work ethic
  • Ability to lift at least 60 lbs
  • Ability to thrive in high paced environments
  • Courteous and collaborative with team/staff

Timeline

Server

Ostrica
04.2024 - 08.2024

Server

Pig N' Whistle
02.2023 - 02.2024

Lead Hostess

Monarch Rooftop
02.2023 - 10.2023

Server/Hostess

Court St. Tavern
10.2019 - 09.2020

Cashier/Food Preparation Worker

Brandon's Donuts
10.2019 - 09.2020

Associate of Science - Massage Therapy

Queensborough Community College

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Luciana Cristiano