Lua Oliva
Elk Grove,CA
Summary
Results-driven recent psychology graduate with strong communication, organization, analytical, research, and customer service skills seeking a position where I can leverage my skills to make a positive impact in the community.
Overview
8
8
years of professional experience
Work History
Secretary
Freedom K9 Paws (Non-profit organization)
05.2023 - Current
- Facilitated communication between shelters for improved collaboration and project success.
- • Perform administrative duties, including managing calendars, scheduling meetings, and handling correspondence
- Maintained accurate records of expenses, assisting in budget preparation and cost control efforts.
Behavioral Technician
Pacific Autism Learning Services
05.2018 - 06.2019
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
- Collaborated with a multidisciplinary team to develop comprehensive treatment goals, leading to better client progress.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Improved client outcomes by implementing individualized behavior plans and interventions.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Established rapport with clients, fostering trust and engagement in therapeutic activities.
Program Specialist
Orangetheory Fitness
04.2016 - 05.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Leasing Agent
Carmel Pointe Apartments
04.2017 - 09.2017
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
Student Intern
CA Department of Insurance
05.2016 - 08.2016
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ08.2022
High School Diploma -
Franklin High School
Elk Grove, CA05.2015
Skills
Strong customer service skills with a focus on exceeding expectations
Proficient in analyzing complex data and providing actionable insights
Thrives in fast-paced environments while maintaining high attention to detail
Highly organized and efficient with the ability to multitask effectively
Proficient in Microsoft Word, Excel, SharePoint, and Outlook
Demonstrated leadership abilities with effective written and verbal communication
Strong problem-solving skills with a thorough and systematic approach
Proficient in data collection and analysis methodologies
volunteer experience
Elk Grove Baha’i Spiritual Assembly,
Chief Teller, 10/2021-Present
• Led a team in counting and organizing ballots for the annual Baha'i election
• Implemented effective procedures to ensure strict confidentiality and maintain anonymity
• Demonstrated strong leadership and organizational skills in managing the team and coordinating the counting process
Elk Grove Children Classes
First grade teacher, 01/2024-Present
• Teach essential spiritual attributes to first-grade children, promoting values of kindness and respect
• Develop and lead interactive programs incorporating stories, prayers, games, and songs
• Foster a positive and inclusive environment, emphasizing empathy, understanding, and cooperation
Timeline
Secretary
Freedom K9 Paws (Non-profit organization)
05.2023 - Current
Behavioral Technician
Pacific Autism Learning Services
05.2018 - 06.2019
Leasing Agent
Carmel Pointe Apartments
04.2017 - 09.2017
Student Intern
CA Department of Insurance
05.2016 - 08.2016
Program Specialist
Orangetheory Fitness
04.2016 - 05.2018
Bachelor of Arts - Psychology
Arizona State University
High School Diploma -
Franklin High School
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