Lua Reis De Andrade
Lake Worth,FL
Summary
Dedicated Account Executive promoting dynamic customer service, issue resolution, and relationship building skills. Bilingual and effective at maximizing repeat business opportunities.
Overview
5
5
years of professional experience
Work History
Account Executive
Prosperity Claims
Delray Beach, FL
06.2023 - Current
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Attended networking events to build relationships with potential customers.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Listened to customer needs to identify and recommend best products and services.
- Identified potential new customers through research of industry trends and competitive analysis.
- Increased profitability within accounts by cross-selling additional products.
Health Insurance Broker
MedSupps Solutions
04.2023 - 06.2023
- Collaborated closely with sales team members to develop marketing materials that accurately reflect company policies and procedures.
- Responded promptly to customer inquiries regarding account activity or transactions.
- Participated in industry conferences to stay abreast of new developments in the field.
- Made bids and offers to buy or sell securities.
Motor Transport Operator
Military
Camp Pendleton South, CA
04.2019 - 04.2023
- Stayed current on tactical planning and defensive strategies.
- Ensured compliance with all applicable laws and regulations related to the transportation industry.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Monitored vehicle performance and reported any problems or malfunctions immediately to supervisors.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Communicated regularly with dispatchers regarding route changes or delays due to traffic or weather conditions.
- Planned routes based on local laws, weather conditions, time constraints and terrain.
- Aided senior leadership during executive decision-making process, generating daily logistics, and productivity records.
Cashier
Hibachi-San
Camp Pendleton South, CA
12.2021 - 07.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL12-2017
Skills
- Customer Relationship Management
- Contract Negotiation
- Business Development
- Customer Service
- Data Analysis
- Account Planning
- Sales Strategies
- Negotiation Skills
- Understands Confidentiality
- Legal Research Skills
- Records Management
- Client Communication
- Proofreading
- Document Preparation
- Administrative Support
Languages
English
Professional
Portuguese
Professional
Spanish
Professional
Accomplishments
- Honorable Discharge from the United States Marine Corps
- Good Conduct Medal
- Navy and Marine Corps Achievement Medal
- Posses a 240 Insurance Broker License
References
References available upon request.
Timeline
Account Executive
Prosperity Claims
06.2023 - Current
Health Insurance Broker
MedSupps Solutions
04.2023 - 06.2023
Cashier
Hibachi-San
12.2021 - 07.2022
Motor Transport Operator
Military
04.2019 - 04.2023
High School Diploma -
Monarch High School