Lua Richards
Lake Stevens,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Evergreen Goodwill
12.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Richards Enterprises
Karina Phelps
03.2018 - 08.2022
- Adhered to professional house cleaning checklist.
- Provided excellent house cleaning and maid services to clients.
- 95% of all first time clients became reoccurring
- Followed Covid safety guidelines
Education
High School Diploma -
Aces High School
Everett, WA07.2022
Skills
- Administrative Support
- Conflict Mediation
- Customer Service
- Customer Relations
- Prioritization
- Team Development
Languages
Portuguese
Limited Working
Timeline
Customer Service Representative
Evergreen Goodwill
12.2022 - Current
Richards Enterprises
Karina Phelps
03.2018 - 08.2022
High School Diploma -
Aces High School