Luamys Rivera

As a Customer Service Cashier, I delivered prompt, courteous assistance while accurately processing cash, card, and promotional transactions using point-of-sale systems. I consistently upheld store policies while resolving customer concerns with empathy and professionalism contributing to repeat business and enhanced loyalty. Beyond the checkout counter, I promoted store offerings, restocked high demand items, and collaborated across departments to maintain smooth operations during peak periods. My attention to detail ensured error free cash drawer reconciliation and secure handling of sensitive payment information. This role sharpened my ability to navigate high pressure situations, support team morale, and build trust with diverse customers skills I continue to apply in people centered environments.

As a Secretary, I efficiently managed front-line communication by coordinating calls, emails, and visitor interactions with professionalism and warmth. I scheduled and prepared meetings, maintained calendars, and ensured timely documentation through organized filing systems and polished reports. Beyond administrative excellence, I supported internal collaboration by distributing agendas, capturing minutes, and facilitating cross-departmental coordination. With a keen awareness of emotional timing, I handled confidential information with discretion and strengthened team rapport by anticipating needs and offering proactive assistance. These daily responsibilities refined my ability to foster trust, clarity, and structure skills I actively integrate into inclusive, people-centered leadership practices.