Luan De Mendonca Marques
Sarasota,FL
Summary
Hardworking and enthusiastic Catering Assistant trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. With 2 years of experience.
Overview
4
4
years of professional experience
Work History
Catering Assistant
Pioneer
08.2022 - 12.2023
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
- Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
- Maintained flexible work schedule to meet event needs.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
Barista
Pioneer
08.2022 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Real Estate Assistant
Waldyr Marques Imoveis
06.2020 - 06.2021
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Optimized client interactions with thorough research on prospective properties, market trends, and neighborhood demographics.
- Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.
- Reduced time spent on scheduling conflicts using advanced organizational skills to manage multiple calendars efficiently.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Assisted clients in home staging and overall preparation for real estate sales process.
- Maintained efficient office operations by handling errands and administrative functions.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Education
Bachelor of Arts - Business Economics
New College of Florida
Sarasota, FL12.2025
Bachelor of Arts - Business Administration
Johnson University
Kissimmee, FL05.2025
Associate of Arts - Business Administration
Iowa Valley Community College - Marshalltown Community College
Marshalltown, IA05.2023
Skills
- Interpersonal Relation
- Event coordination experience
- Organizational skills
- Stress management
- Customer service excellence
- Effective communication
- Problem-solving aptitude
- Excel/word/power point master
Affiliations
- Play Soccer
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Catering Assistant
Pioneer
08.2022 - 12.2023
Barista
Pioneer
08.2022 - 12.2023
Real Estate Assistant
Waldyr Marques Imoveis
06.2020 - 06.2021
Bachelor of Arts - Business Economics
New College of Florida
Bachelor of Arts - Business Administration
Johnson University
Associate of Arts - Business Administration
Iowa Valley Community College - Marshalltown Community College