Luan Huynh
Garden Grove,CA
Summary
Motivated and adaptable professional with experience across customer service, automotive claims, food service, and production environments. Recognized for quickly learning new processes, maintaining accuracy under pressure, and consistently delivering high-quality results. A proactive problem-solver with strong communication skills and a commitment to continuous improvement. Eager to expand technical and professional skills in a dynamic, growth-focused environment.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Dumpling Chef
Din Tai Fung
Irvine, California
01.2026 - Current
- Prepare diverse dishes following traditional recipes and techniques.
- Managed kitchen operations to ensure efficient food preparation and service.
- Collaborated with team members to maintain a clean and organized workspace.
Claims Adjuster
Ox Car Care, Inc
Santa Ana, CA
09.2023 - 10.2025
- Review Warranty Claims:
- Examine repair requests submitted by auto repair shops, dealerships, or customers.
- Ensure the claim falls within the warranty coverage terms (e.g., parts, labor, mileage, time period).
- Verify Repair Details:
- Check service records, repair estimates, and parts replaced.
- Confirm that the damage or issue is due to a covered defect (not misuse, wear and tear, or accidents).
- Determine Eligibility:
- Compare claims against warranty policy coverage.
- Decide if a claim should be approved, partially approved, or denied.
- Inspect Vehicles (Sometimes):
- Conduct on-site inspections or request photos/videos for evidence, especially for large or questionable claims.
- Communicate with Stakeholders:
- Speak with service advisors, mechanics, dealership staff, and customers.
- Explain claim decisions and discuss next steps or additional documentation if needed.
- Document and Process Claims:
- Enter claim data into systems.
- Calculate the approved reimbursement (labor costs, parts, taxes).
- Issue payments or authorize repairs.
- Prevent Fraud:
- Watch for red flags such as inflated labor hours, duplicate claims, or unauthorized repairs.
Baker
85C Bakery Cafe
Garden Grove, CA
04.2021 - 07.2023
- Oversaw the production of a wide variety of baked goods while maintaining quality and consistency.
- Ensured adherence to food safety standards and sanitation procedures.
- Supported team coordination and workflow to meet high-volume production demands.
- Managed storage organization, inventory handling, and daily order preparation.
Server/Bartender
Red Flame
Westminster, CA
08.2020 - 02.2021
- Performed multiple front-of-house roles including server, barista, host, busser, and cashier.
- Delivered excellent customer service in a fast-paced restaurant environment.
- Assisted with team coordination and helped maintain smooth dining room operations.
Customer Service Representative
Dumpling Chef
Don’t Tai Fung
Irvine, California
Education
High school diploma -
La Quinta High School
Westminster, CASkills
- Customer issue escalation
- Communication skills
- Team Management
- Productivity software
- Automotive repair
- Automotive diagnostics
- Typing
- Food service
- Restaurant Experience
- Safety standards in production
- Mechanical troubleshooting
- Analytical thinking
- Culinary experience
- Manufacturing standard operating procedures
- Leadership
- Customer communication
- Food safety management
- Phone etiquette
- Auto insurance knowledge
- Organizational skills
- Customer retention
- Time management
- Sales
- Analysis skills
- Guest relations
- Customer service
- Computer literacy
- Technical Proficiency
- Data collection
- Client interaction via phone calls
- Data analysis skills
- Regulatory compliance in claims processing
- Data entry
- Automotive service
- Call center agent experience
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Santa Ana, CA
Certification
Food Handler Certification, Driver's License
Timeline
Dumpling Chef
Din Tai Fung
01.2026 - Current
Claims Adjuster
Ox Car Care, Inc
09.2023 - 10.2025
Baker
85C Bakery Cafe
04.2021 - 07.2023
Server/Bartender
Red Flame
08.2020 - 02.2021
Customer Service Representative
Dumpling Chef
Don’t Tai Fung
High school diploma -
La Quinta High School