Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luan Nguyen

Westminster,CA

Summary

Versatile, enthusiastic, hard working individual; driven to meet or exceed expectations. Positive, energetic, Cake Decorator applying strong relationship building and problem solving skills toward promptly completing orders, while ensuring superior customer service.


Overview

7
7
years of professional experience

Work History

Shift Leader Cake Decorator

85 C Bakery
01.2022 - Current




Collected old merchandise off shelves and put them on reduced rack to reduce waste and cost.

Inventoried kits for cakes to analyze what needed to be ordered.

Prioritize ordering fills for inventory levels.

Inventory shelve displays and storeroom.

Stocked shelves when product became low.

Supervise and train Assistant Cake Decorators.

Delegated responsibilities to other decorators on a daily basis and ensured all expectations and goals were met.

Decorated and iced cakes for cake displays as well as special orders.

Prepare and sell good decorated cakes, cupcakes and other products as per the Cake Manual.

Complied with shelf-life guidelines.

Maintained the overall cleanliness and appearance of the department.

Cleaned and sanitized all equipment, utensils and work area.

Ordered, received and organized bakery products and supplies.

Exceptional reading, writing and communication skills.

Practiced safe food handling procedures at all times.

Delivered excellent customer service.



Cake Decorator

85 C Bakery
01.2018 - 12.2023




Prepare and decorate cakes for display area and decorate cakes for customer orders, including wedding cakes.

Perform simple clean up by washing all tips and utensils and sanitizing work areas.

Prepare orders for next day by setting up anticipated needs.

Process cake orders adhering to time constraints.

Exhibit proficient skills with decorating at fast pace and large scale.

Remain clean and organized in a fast paced work environment.

Complete orders to specifications of the customer and by the standards of the department, making sure they are completed for correct times and dates and to a high standards.

Comply with shelf-life guidelines.

Follow state and company rules and regulations regarding food care and sanitization.

Adhere to all company guidelines, policies and standard practices.

Provide quality customer service to customers in the Bakery.




Operator

Express Manufacturing Inc.
01.2017 - 01.2018
  • Set up machines to start production cycles and controlled machine settings.
  • Fed raw materials into machines.
  • Inspected machine parts with measuring tools.
  • Provided on-the-job training to newly hired workers and team members.

Education

Biochemistry

California State University - Long Beach
Long Beach, CA
12.2033

Skills

  • Cake decorating
  • Excellent customer service skills
  • Time management
  • Active listener
  • Highly organized
  • Self motivated
  • Positive attitude
  • Loss minimization
  • Highly observant
  • Adaptive and creative
  • Employee training

Timeline

Shift Leader Cake Decorator

85 C Bakery
01.2022 - Current

Cake Decorator

85 C Bakery
01.2018 - 12.2023

Operator

Express Manufacturing Inc.
01.2017 - 01.2018

Biochemistry

California State University - Long Beach
Luan Nguyen