Luana Baker
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strategic-thinking Project Manager with over 4 years of experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Innovative Housing Opportunities
Santa Ana , CA
2024.02 - Current
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Case Manager
United States Veterans Initiative
2023.05 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Project Manager
Skid Row Housing Trust
2019.04 - 2023.03
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Projects Completed
- Senator Hotel
- Las Americas
- Olympia
- Flor 401 Lofts
Case Manager
Skid Row Housing Trust
2016.03 - 2019.04
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Receptionist
Skid Row Housing Trust
2014.10 - 2016.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Specialist In Psychology - Psychology
Grand Canyon University
Phoenix, AZSkills
- Project Management
- Compliance Monitoring
- Project Tracking
- Project Planning
- Cost Control
- Risk Management
- Project Planning and Development
- Document Management
- Work Flow Planning
- Vendor Sourcing
- Schedule Management
- Time Management
- Budget Management
- Attention to Detail
- Records Management
- Case Management
- Performance Tracking
- Discharge Planning
- Individualized Counseling
- Case Management Tracking
- Documentation Proficiency
- Case Planning
Certification
- HDTI, LISC - 12 months
- UCLA - Levine Affordable Housing Development Program (LAHDP)
Timeline
Project Manager
Innovative Housing Opportunities
2024.02 - Current
Case Manager
United States Veterans Initiative
2023.05 - Current
Project Manager
Skid Row Housing Trust
2019.04 - 2023.03
Case Manager
Skid Row Housing Trust
2016.03 - 2019.04
Receptionist
Skid Row Housing Trust
2014.10 - 2016.03
Specialist In Psychology - Psychology
Grand Canyon University
- HDTI, LISC - 12 months
- UCLA - Levine Affordable Housing Development Program (LAHDP)
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