Summary
Overview
Work History
Education
Skills
Timeline
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Luana Ramos Cavanaugh

Jacksonville

Summary

Multilingual customer service professional with over 6 years of experience in remote operations, logistics, and client relations. Proven ability to thrive in fast-paced, high-pressure environments with strong skills in communication, sales, negotiation, and relationship-building. Adept at problem-solving, multitasking, and managing customer expectations while maintaining empathy and professionalism. Fluent in English, Portuguese, and Spanish, with a strong understanding of digital tools, industry compliance, and operational efficiency.

Overview

14
14
years of professional experience

Work History

Truck Dispatcher/Customer Service Officer

TMK Transport Inc
05.2022 - 04.2025
  • Dispatched and coordinated transportation operations for a remote logistics team
  • Skilled in sales, persuasion, and negotiation to close deals and overcome objections
  • Communicated effectively with drivers and clients to ensure seamless operations making customers feel valued and satisfied
  • Monitored delivery schedules and routes for efficiency and on-time arrivals
  • Solved logistical problems in real-time maintaining composure and multitask under pressure
  • Delivered exceptional customer service and support to both clients and drivers
  • Built strong client relationships, fostering trust and long-term partnerships
  • Applied negotiation skills to manage expectations and achieve win-win outcomes
  • Identified client needs and provided empathetic support to build meaningful connections.
  • Gained deep knowledge of industry financial and technologies to provide informed solutions
  • Worked collaboratively with internal teams to grow with the company.

Customer Service Associate

Marshalls Clothing Store
Jacksonville
09.2018 - 01.2020
  • Skilled in achieving credit card sales goals through effective communication strategies and a persuasive, charismatic approach.
  • Resolved customer concerns promptly, contributing to high satisfaction ratings
  • Accurately handled point-of-sale transactions and assisted in checkout procedures
  • Consistently exceeded daily sales and customer service goals by working independently and going above expectations.

Server/Bartender

Mist Bar and Grill
Jacksonville
12.2015 - 03.2017
  • Delivered prompt, friendly service in a fast-paced food and beverage environment
  • Processed customer orders efficiently and accurately
  • Maintained a clean, organized bar and dining area
  • Trained new staff and supported management when needed
  • Established trust with customers and provided great service to ensure repeat business

Legal Intern

Curitiba
01.2012 - 01.2015
  • Interned at a financial consulting firm supporting legal casework
  • Worked alongside the executive branch of the State of Paraná
  • Focused on legal initiatives related to social and family development
  • Assisted the Office of the Secretary of Corrections with case support

Customer Service Assistant

Art Rodas (Auto Center)
Paraná
01.2011 - 01.2012
  • Provided customer service and managed cashier duties
  • Assisted with administrative tasks and supported daily business operations

Education

Associate Degree - Law

Pontifical Catholic University of Paraná
Curitiba, Brazil
08.2015

Skills

  • Remote work proficiency
  • Time management and prioritization
  • Computer skilled and Data entry and reporting
  • Digital, written and verbal communication
  • Sales and upselling techniques
  • Persuasion and negotiation
  • Telemarketing
  • Problem-solving and decision-making
  • Customer relationship management
  • Stress tolerance under pressure
  • Multitasking and organizational skills
  • Adaptability and flexibility
  • Empathy and active listening
  • Self-motivation and accountability
  • Professionalism and integrity

Timeline

Truck Dispatcher/Customer Service Officer

TMK Transport Inc
05.2022 - 04.2025

Customer Service Associate

Marshalls Clothing Store
09.2018 - 01.2020

Server/Bartender

Mist Bar and Grill
12.2015 - 03.2017

Legal Intern

01.2012 - 01.2015

Customer Service Assistant

Art Rodas (Auto Center)
01.2011 - 01.2012

Associate Degree - Law

Pontifical Catholic University of Paraná

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Luana Ramos Cavanaugh