Overview
Work History
Education
Skills
Additional Education
Timeline
Generic

Luana Charnley

Buford,GA

Overview

23
23
years of professional experience

Work History

Realtor

Atlanta Communities
08.2020 - Current
  • Provide guidance and assistance to buyers and sellers in marketing and purchasing property for the best value and price
  • Help determine a client's preferences or needs for properties and propose the best solutions depending on their financial abilities
  • Carry out comparative market analysis to estimate the value of properties
  • Accompany clients to property sites, discuss conditions of sale and draw up real estate contracts
  • Maintain relationships with lenders, appraisers, home inspectors and escrow companies to ensure a successful closing
  • Prepare necessary paperwork such as contracts, purchase agreements and leases
  • Compile lists of real estate properties with details regarding their location, square footage and features
  • Promote sale of properties through open houses, engagement in multiple listing services and advertisements
  • Establish a network of mortgage lenders, contractors and legal attorneys to whom you can refer clients
  • Evaluate clients' financial abilities and research properties within their buying power.

CUSTOMER SERVICE WARRANTY COORDINATOR

ELITE FLOOR
05.2023 - 08.2024
  • Process emailed warranty claims and communicate with builders on a regular bases to provide updates to assist them through claims process
  • Collect data from homeowners and builders, to ensure the installer with equipped with adequate information to perform claim effectively
  • Assess warranty submissions and detail coverage limits and guidelines and accept or reject claims, by coordinating with Field Managers and branch managers to address any issues and settle disputes relating to the warranty contract set with the builder
  • Perform a high level of service to ensure a successful customer experience
  • Accept electronic purchase orders through various PO systems and complete billing process once work is completed
  • Order material necessary and manage inventory arrival for projects scheduled.

SERVICE WARRANTY SPECIALIST

PARAN HOMES
08.2021 - 04.2023
  • Receive and confirm receipt of homeowner requests
  • Makes initial contact with homeowners and/or Customer Service
  • Schedule field managers for any inspections for scope of work needed
  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Communicate effectively to homeowner if repair issue is deemed not warrantable
  • Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Schedule and manage subcontractors to make designated warranty repairs
  • Certifies warranty work is completed within contractor obligations
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Develop and maintain good rapport with subcontractors and homeowners
  • Execute policies to ensure compliance with quality standards.

Realtor

Keller Williams Chattahoochee North
04.2018 - 08.2020
  • Provide guidance and assistance to buyers and sellers in marketing and purchasing property for the best value and price
  • Help determine a client's preferences or needs for properties and propose the best solutions depending on their financial abilities
  • Carry out comparative market analysis to estimate the value of properties
  • Accompany clients to property sites, discuss conditions of sale and draw up real estate contracts
  • Maintain a good relationship with lenders, appraisers, home inspectors and escrow companies
  • Prepare necessary paperwork such as contracts, purchase agreements and leases
  • Compile lists of real estate properties with details regarding their location, square footage and features
  • Promote sale of properties through open houses, engagement in multiple listing services and advertisements
  • Establish a network of mortgage lenders, contractors and legal attorneys to whom you can refer clients
  • Evaluate clients' financial abilities and research properties within their buying power.

Community Administrator

Mattamy Homes
03.2001 - 12.2003
  • Responsible for three construction sites
  • Answer inquires by builder, home buyers, and showroom managers
  • Review files and resolve any possible issues that would come up
  • Consult with senior builders and design consultants to resolve any discrepancy with the home in progress
  • Book appointment between home buyers and design consultants
  • Meet and greet the home buyers prior to design consultant appointment
  • Provide home buyers with a tour of the design center with direct to what are grades and standard options
  • Help clients with color selections and product selections
  • Enter purchases and structural upgrades in the REMS system
  • Accept payments and process paper work and legal documents
  • Provide model specific pricing information.

Education

Skills

  • Customer Service
  • Warranty Coordination
  • Data Collection
  • Claim Processing
  • Service Warranty
  • Homeowner Communication
  • Subcontractor Management
  • Quality Standards Compliance
  • Realtor
  • Property Marketing
  • Comparative Market Analysis
  • Real Estate Contracts
  • Financial Analysis
  • Paperwork Preparation
  • Networking
  • Community Administration
  • Conflict Resolution
  • Appointment Scheduling
  • Design Center Assistance
  • Color and Product Selection
  • Computer Systems: MS Office, Marks System, Smartsheet, SharePoint, Rollmaster, VendorSuite, SupplyPro

Additional Education

Interior Decorator, Fanshawe College

Timeline

CUSTOMER SERVICE WARRANTY COORDINATOR

ELITE FLOOR
05.2023 - 08.2024

SERVICE WARRANTY SPECIALIST

PARAN HOMES
08.2021 - 04.2023

Realtor

Atlanta Communities
08.2020 - Current

Realtor

Keller Williams Chattahoochee North
04.2018 - 08.2020

Community Administrator

Mattamy Homes
03.2001 - 12.2003

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Luana Charnley