Luana Jackson
Toledo,Select...
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer and patients needs and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Nutrition Assistant
ProMedica Food Clinic
08.2022 - Current
- Provided nutrition education and counseling to patients and families.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
- Assist with data entry into electronic health records to accurately input data on clinic usage and maintain patient confidentiality at all times.
- Assisted in conducting nutritional assessments for patients upon admission, contributing valuable input towards their care plans.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Cashier
Krogers Grocery Store
06.2017 - Current
- Upsold additional products and services to customers, increasing revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate - Community Health Worker
Mercy College of Ohio
Toledo, OH04.2024
Associate Degree - Data Entry
Cleveland Institue of Technology
Toledo, OH06.1992
High School Diploma -
Jesup W. Scott High School
Toledo, OH06.1988
Skills
- Diabetes Education
- Quality Assessment
- Attention to Detail
- Community Education
- Documentation and Record keeping
- Verbal and written communication
- Customer relations
- Data Entry
- Team Training
- Healthy eating tips
Timeline
Nutrition Assistant
ProMedica Food Clinic
08.2022 - Current
Cashier
Krogers Grocery Store
06.2017 - Current
Certificate - Community Health Worker
Mercy College of Ohio
Associate Degree - Data Entry
Cleveland Institue of Technology
High School Diploma -
Jesup W. Scott High School