Luana Kooker
Paralegal
Henderson,NV
Summary
SUMMARY
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth with 17+ years of experience. Possesses an aptitude for quality, compliance, and process improvements that streamline operations, ensure efficacy, and enhance organizational performance for legal and financial operational fundamentals, working collaboratively in a fast paced, high-pressure environment. .
Overview
13
13
years of professional experience
Work History
ASSISTANT PROJECT MANAGER
Remote
Seattle, WA
04.2022 - 07.2022
- Performs law-related tasks under direction of eDiscovery Manager and enterprise attorneys, handling data preservation, compliance, collections, data management, discovery, research, investigations, and pleadings
- Demonstrated attention to detail and data quality in obtaining, organizing, and managing sensitive content before entering case updates
- Updated customers and senior leaders on progress and roadblocks
- Partnered with project team members to identify and quickly address problems.
PARALEGAL SUPPORT SPECIALIST
Amazon Remote
Seattle, WA
06.2021 - 04.2022
- Serves as primary point of contact for service of process functions, monitoring legal intake inbox for requests and creating process and procedures manual to streamline functions and maintain consistency while reviewing court documents, papers, and filings to ensure accuracy prior to processing, identifying discrepancies and taking appropriate corrective action
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Conducted research, gathered information from multiple sources and presented results
- Handled 30 to 40 new litigation matters per day to address customer inquiries and concerns.
LEGAL ANALYST II
Sprint Corporation
Reston, Virginia
03.2012 - 09.2020
- Acted liaison between corporate attorneys, employees, outside counsel, and leadership, providing legal support services and executing related functions, demonstrating ability to work both independently as part of team
- Served as primary point of contact for service of process functions, monitoring legal intake inbox for requests, handling 30 to 40 emails per day
- Created process and procedures manual to streamline functions and maintain consistency and supported protection of enterprise assets, flagging potential threats placed on legal hold to retain related documents and information
- Performed law-related tasks under direction of eDiscovery Manager and enterprise attorneys, handling data preservation, compliance, collections, data management, discovery, research, investigations, and pleadings and reviewed court documents, papers, and filings to ensure accuracy prior to processing, identifying discrepancies and taking appropriate corrective action
- Demonstrated attention to detail and data quality in obtaining, organizing, and managing sensitive content before entering complaints, petitions, summonses, warrants, orders of commitment, case updates, and form documents into automated processing system while managing expectations by ensuring delivery of quality communication and hands- on customer service through digital and written correspondence
SENIOR FINANCIAL ANALYST
XO Communications
Herndon, VA
01.2010 - 11.2011
- Assessed financial data and generated variance reports to identify, resolve, and respond to commission payment discrepancies and offer recommendations for process improvements and mitigation strategies and conducted reporting, research, and month-end analysis of commission reports
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts
LEGAL COMPLIANCE ANALYST
Neustar Inc
Sterling, VA
01.2009 - 02.2010
- Safeguarded process improvement efforts by conducting regular quality and compliance audits and recommending methods to mitigate discrepancies in existing practices
- Conducted legal research to support documentation requests for civil proceedings, court orders, and search warrants in criminal investigations and resolved, documented, and followed-up complaints, inquiries, and problem ticket items
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained excellent attendance record, consistently arriving to work on time
Education
Certificate - Paralegal
George Mason University
Fairfax, VA 03.2009 - 08.2009
Skills
EXPERTISELEGAL ANALYSIS E-DISCOVERYLEGAL SUPPORT SERVICES DATA MANAGEMENT COMPLIANCE COMMUNICATIONSLEGAL TROUBLESHOOTINGRELATIVITY
Litigation support
Legal Research
Document preparation
Legal compliance
Case management
Proficient in MS Office
Advanced word processing
Correspondence
Quality control
Task Prioritization
Relationship building
Case analysis
Data Entry
Accomplishments
- PARALEGAL CERTIFICATE
- George Mason University
- TECHNICAL SKILLS
- PROCESSING TOOLS:
- Microsoft Office Suite, Lotus Notes, SharePoint
- LITIGATION SOFTWARE:
- Legal Hold Pro, Legal Tracker, CSC Navigation (Powerbrief)
- ENTERPRISE TOOLS:
- Qualcomm Eudora, Pine Mail, Catch, SingleView, EON, Ensemble/CSM
- MANAGEMENT SYSTEMS:
- PeopleSoft, Siebel Systems, Siebel LINX, Remedy Service Desk Ticketing System, Order Tracking System (OTS), Sybase/ Vision, Dun & Bradstreet Global Decision Maker and Assessment Manager
- OPERATING SYSTEMS:
- Reflection X, Windows, Linux, OS, Unix, Solaris
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Design is not just what it looks like and feels like. Design is how it works.
Steve Jobs
Timeline
ASSISTANT PROJECT MANAGER
Remote
04.2022 - 07.2022
PARALEGAL SUPPORT SPECIALIST
Amazon Remote
06.2021 - 04.2022
LEGAL ANALYST II
Sprint Corporation
03.2012 - 09.2020
SENIOR FINANCIAL ANALYST
XO Communications
01.2010 - 11.2011
Certificate - Paralegal
George Mason University
03.2009 - 08.2009
LEGAL COMPLIANCE ANALYST
Neustar Inc
01.2009 - 02.2010