Luana Lozano
Mansfield
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
22
22
years of professional experience
Work History
Sales Agent
Acima Leasing
01.2024 - 11.2024
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Kept detailed records of daily activities through online customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
Paraprofessional
J.L. Boren Elementary
08.2021 - 08.2023
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Alerted instructor to student behavior or issues requiring intervention.
- Supported teacher in development of individual learning strategies.
Clerical Assistant
Freed's Homefurnishings
03.2010 - 06.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Responded to inquiries from callers seeking information.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Office Manager
Ashley Furniture Homestore
03.2003 - 02.2010
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
North Texas Christian Academy
Fort Worth, TX06-2006
Skills
- Sales follow-up
- Contract preparation
- Account development
- Trade show representation
- Paperwork processing
- Strategy development
- Customer assistance
Timeline
Sales Agent
Acima Leasing
01.2024 - 11.2024
Paraprofessional
J.L. Boren Elementary
08.2021 - 08.2023
Clerical Assistant
Freed's Homefurnishings
03.2010 - 06.2018
Office Manager
Ashley Furniture Homestore
03.2003 - 02.2010
High School Diploma -
North Texas Christian Academy
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