Luana Moyer
Austin,TX
Summary
Bilingual professional with a Bachelor's degree in Psychology and experience building trusted relationships, identifying client needs, and delivering consultative customer experiences across healthcare and educational settings. Skilled in communication, stakeholder collaboration, and problem-solving while handling confidential information with professionalism. Seeking to leverage these transferable skills to launch a career as a Sales Development Representative in the B2B SaaS industry.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Clinical Psychology Intern
Center for Neurosciences - EBMSP
Salvador, Bahia
01.2023 - 01.2024
- Conducted consultative conversations to assess patient needs and recommend relevant support services.
- Established trust with patients and caregivers throughout care journeys.
- Effectively communicated observations across multidisciplinary healthcare teams.
Clinical Psychology Intern
Bahiana School of Medicine and Public Health
Salvador, Bahia
01.2023 - 01.2024
- Conducted structured intake conversations to assess client needs, leading to development of tailored support plans that address specific client challenges.
- Established long-term therapeutic relationships through empathy, trust, and active listening.
- Collaborated with multidisciplinary professionals to coordinate comprehensive, individualized care that addresses all aspects of client well-being.
- Maintained accurate clinical documentation while safeguarding highly confidential information.
School Psychology Intern
Centro Educacional Maria José (CEMJ)
Salvador, Bahia
06.2022 - 01.2023
- Built trusted relationships with students, families, and educators through effective consultative communication, fostering a supportive learning environment.
- Conducted behavioral observations and needs assessments to customize educational approaches, enhancing student engagement and learning outcomes.
- Participated in recruitment and selection processes to ensure optimal team composition.
- Collaborated with multidisciplinary stakeholders to develop and implement effective individualized development plans, ensuring comprehensive support for students.
Rotational Psychology Intern
Escola Bahiana de Medicine and Public Health
Salvador, Bahia
06.2021 - 06.2022
- Completed a one-year rotational internship across Primary Care, Hospital Psychology, School Psychology, and Human Resources (Organizational Psychology).
- Conducted interviews and needs assessments to identify individual concerns and recommend appropriate support.
- Collaborated with multidisciplinary teams while maintaining accurate documentation and confidentiality.
Administrative & Business Development
Instituto Junguiano da Bahia (IJBA)
Salvador, Bahia
08.2020 - 12.2021
- Supported business development through client acquisition and patient retention strategies.
- Managed high-volume appointment schedules while delivering exceptional client experiences.
- Built trusted relationships with prospective and existing patients via phone, email, and messaging communications.
- Identified client needs and coordinated scheduling to align with service priorities.
- Collaborated with healthcare professionals to improve operational efficiency and increase client satisfaction.
- Processed billing payments and collections while upholding professionalism and confidentiality.
- Maintained organized records while managing multiple priorities in a fast-paced environment.
Education
Bachelor's Degree - Psychology
Bahiana School of Medicine And Public Health
Salvador, Bahia, Brazil 01-2024
Skills
- Relationship Building
- Consultative Communication
- Needs Assessment
- Customer Engagement
- Active Listening
- Problem Solving
- Attention to Detail
- Adaptability
- Time Management
- Data Confidentiality
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Certification
- English Language Program - The University of Texas at Austin (2025)
- Licensed Clinical Psychologist - Brazil (2024)
Timeline
Clinical Psychology Intern
Center for Neurosciences - EBMSP
01.2023 - 01.2024
Clinical Psychology Intern
Bahiana School of Medicine and Public Health
01.2023 - 01.2024
School Psychology Intern
Centro Educacional Maria José (CEMJ)
06.2022 - 01.2023
Rotational Psychology Intern
Escola Bahiana de Medicine and Public Health
06.2021 - 06.2022
Administrative & Business Development
Instituto Junguiano da Bahia (IJBA)
08.2020 - 12.2021
Bachelor's Degree - Psychology
Bahiana School of Medicine And Public Health