Luana Possi
El Cerrito,CA
Summary
Driven Quality Analyst with a proven track record at Hermes Pardini in enhancing quality and environmental management systems. Expert in audit processes and customer service, demonstrated through successful implementation of corrective actions and Lean Six Sigma methodologies. Skilled in fostering continuous improvement and customer satisfaction, ensuring compliance and operational excellence.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Hermes Pardini
São Paulo,Brazil
10.2019 - 12.2021
- Assist in the implementation and maintenance of Quality and Environmental Management System Certifications, aiming for continuous improvement and alignment with the strategies defined for the Group;
- Monitor and guide employees in the preparation and review of documents, ensuring that the documents are standardized with the management system;
- Support in the critical analysis of the integrated management system's performance, proposing improvement actions and assisting in the preparation of critical analyses for the areas, ensuring the implementation of the PDCA cycle;
- Conduct integration training for new employees, presenting the integrated management system;
- Monitor the effectiveness of corrective and preventive action processes and support the responsible parties, ensuring that actions are taken to prevent recurrence;
- Organize and conduct internal audits by scheduling internal auditors, ensuring compliance with standards
Pathology Assistant (Non-Conformities)
Hermes Pardini
São Paulo,Brazil
10.2018 - 10.2019
- Process the return of samples that cannot be analyzed due to pending follow-ups, directions from the medical management, and/or rejection criteria, ensuring proper documentation and traceability;
- Contact external and internal clients (support laboratories, clinics, hospitals, doctors, billing, sales) to resolve occurrences (non-conformities);
- Guide employees on issues related to occurrences (non-conformities);
- Collect non-conforming samples from the departments, ensuring proper documentation and traceability of the withdrawn samples;
Education
Bacharelor's Degree in Biomedicine
Universidade Paulista - UNIP
São Paulo, Brazil07.2018
Skills
- Audit processes
- Quality Improvement
- Quality processes
- Data Analysis
- Risk Assessment
- Lean Six Sigma
- Customer Service
- Customer Focus
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Quality Analyst
Hermes Pardini
10.2019 - 12.2021
Pathology Assistant (Non-Conformities)
Hermes Pardini
10.2018 - 10.2019
Bacharelor's Degree in Biomedicine
Universidade Paulista - UNIP