Luana Stanley
Daytona Beach,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest satisfaction through effective communication and efficient POS operation. Recognized for multitasking during peak hours, ensuring timely order delivery and maintaining a clean, organized dining environment.
Overview
13
13
years of professional experience
Work History
Server
Cracker Barrell
01.2024 - 03.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multi-tasking effectively during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and efficient food preparation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed customer payments accurately using point-of-sale systems.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates.
- Adhered to health and safety regulations, contributing to a safe dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Kekes
01.2023 - 12.2023
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Executed accurate order processing and ensured timely delivery of food and beverages.
- Collaborated with kitchen staff to streamline service and improve operational efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Server
Pickles NY Delicatessen
02.2012 - 07.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multi-tasking effectively during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and efficient food preparation.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed customer payments accurately using point-of-sale systems.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates.
- Adhered to health and safety regulations, contributing to a safe dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Bachelor of Science - Health Care Management
Florida Technical College
Orlando, FL12-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Menu memorization
- Food running
- Team collaboration
- Supply restocking
- POS operation
- Excellent communication
Timeline
Server
Cracker Barrell
01.2024 - 03.2025
Server
Kekes
01.2023 - 12.2023
Server
Pickles NY Delicatessen
02.2012 - 07.2018
Bachelor of Science - Health Care Management
Florida Technical College