Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Luanet Upierre

Miami,USA

Summary

Surgical Coordinator with a proven track record at Miami Life Plastic Surgery, adept in patient coordination and electronic health records management. Demonstrates exceptional communication skills and HIPAA compliance, ensuring efficient surgical scheduling and confidentiality. Excels in fostering teamwork and leveraging medical office experience to enhance patient care and satisfaction. Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients. Skilled at scheduling several procedures each week for a practice with several surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Surgical Coordinator

Miami Life Plastic Surgery
Miami, USA
03.2023 - 11.2024
  • Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
  • Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
  • Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Communicated with patients with compassion while keeping medical information private.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Surgical -preop

New Life Plastic Surgery
Miami, USA
03.2021 - 06.2022
  • Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs while performing duties in the OR environment.
  • Performed pre-operative skin preparation on patients prior to surgery.
  • Reviewed patient charts for information regarding allergies or medical conditions that could affect the outcome of surgery.

Call Center Representative

Xiluet Plastic Surgery
Miami, USA
02.2017 - 05.2019
  • Managed high call volumes while providing exceptional customer support, and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Developed effective working relationships with team members across multiple departments.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

High School Diploma -

Miami Senior High School
Miami, FL

Skills

  • Patient coordination
  • Preoperative preparation
  • Strong communication skills
  • Electronic health records management
  • Motivational skills
  • Resourcefulness and initiative
  • Postoperative follow-up
  • Surgical procedures
  • Stress management techniques
  • Data entry efficiency
  • Professionalism and confidentiality
  • Medical terminology proficiency
  • Scheduling expertise
  • Medical office experience
  • Following up with patients
  • EHR systems expertise
  • Documentation scanning
  • HIPAA compliance
  • Checking in patients
  • Office workflow support
  • Office administration
  • Maintaining confidentiality
  • Schedule coordination
  • Facility coordinating
  • Updating charts
  • Verifying insurance
  • Teamwork orientation

Certification

RBT Certification

Personal Information

Willing To Relocate: Anywhere

Timeline

Surgical Coordinator

Miami Life Plastic Surgery
03.2023 - 11.2024

Surgical -preop

New Life Plastic Surgery
03.2021 - 06.2022

Call Center Representative

Xiluet Plastic Surgery
02.2017 - 05.2019

High School Diploma -

Miami Senior High School
Luanet Upierre