Luani Santos
Brookshire,TX
Summary
Dedicated and results-driven professional with a strong desire to continuously learn and develop new skills. Experienced in seeking out opportunities to expand knowledge and expertise through various training programs, workshops, and on-the-job experiences. Possess a growth mindset and a proactive approach to personal and professional development. Committed to enhancing capabilities and contributing to the success of a dynamic team or organization.
Overview
12
12
years of professional experience
Work History
Shift Manager
Two Texans Truck Wash
02.2018 - Current
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Greeting customers , relaying specific services the customers want to the washers.
- Collaborated with team members to ensure timely completion of tasks and optimal workflow.
- Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
- Ensured safety compliance by conducting regular audits of store equipment, facilities, and staff practices during closing shifts.
Server
Russo’s Pizzeria,
04.2017 - 06.2017
- Handled cash and credit card transactions accurately and efficiently, while following all cash handling procedures and protocols
- Provided exceptional customer service by taking orders, suggesting menu items, and ensuring customer satisfaction
- Worked efficiently in a fast-paced environment to handle multiple orders simultaneously while maintaining high quality standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
General Manager
Pizza Hut
11.2012 - 02.2017
- Oversaw all aspects of operations, including budgeting, staffing, and daily business functions, leading to a 15% increase in profitability
- Developed and mentored a team of 9+ employees, fostering a positive work environment and reducing turnover by 25%
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Conducted regular audits and cycle counts to maintain accurate inventory records
- Conducted regular performance evaluations and provided constructive feedback to team members, resulting in improved job satisfaction and professional development
Care Provider
De'Ross Healthcare
01.2012 - 11.2012
- Provided compassionate and personalized care to disabled Veterans and their families , assisting with daily activities such as appointments and medication reminders
- Established trusting relationships with clients and their families, ensuring their comfort and safety at all times
- Assisted veterans in navigating through the VA healthcare system to ensure they received the benefits and services they were entitled to
Education
Automotive Engineering - Automotive Technology
Universal Technical Institute of Texas Inc
Houston, TX12.2011
GED -
Job Corps Center
Gainesville, FL05.2006
Skills
- Leadership
- Large capacity for problem solving
- Successful in communication with people at all levels as needed to best serve the customer
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Two Texans Truck Wash
02.2018 - Current
Server
Russo’s Pizzeria,
04.2017 - 06.2017
General Manager
Pizza Hut
11.2012 - 02.2017
Care Provider
De'Ross Healthcare
01.2012 - 11.2012
Automotive Engineering - Automotive Technology
Universal Technical Institute of Texas Inc
GED -
Job Corps Center