LUANIA MONTENEGRO
Hialeah
Summary
Compassionate healthcare professional with over five years of experience in patient-centered care and medical office management. Proven ability to enhance patient satisfaction through efficient processes and collaboration with multidisciplinary teams while ensuring safety, accuracy, and compliance in care delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse
AdvanceMD Care
Miami
03.2026 - Current
- Collaborated with multidisciplinary teams to create and implement individualized care plans, enhancing patient outcomes.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Monitored patient vital signs and reported changes to the healthcare team.
- Educated patients and families on health management and post-discharge instructions, promoting adherence and recovery.
- Administered medications and treatments per physician's orders and nursing protocols.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Administered intravenous medications and fluids to patients in various settings.
- Monitored patient responses to IV therapy and documented observations accurately.
- Documented patient assessments, interventions, and outcomes in electronic health records.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Utilized critical thinking skills to assess clinical situations, ensuring timely and effective interventions.
- Maintained a clean and safe environment for patients through infection control measures.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Medical Scribe/Billing Specialist
True Care Medical & Wellness Center
Hialeah
01.2023 - 02.2026
- Enhanced patient satisfaction through timely and accurate medical documentation and billing processes, ensuring seamless reimbursement from insurance providers.
- Streamlined billing operations, reducing claim denial rates by meticulous coding and compliance adherence, significantly improving cash flow.
- Collaborated with healthcare providers to ensure accurate documentation of patient encounters, reducing billing errors and enhancing revenue cycle management.
- Supported the coding and billing processes to enhance operational efficiency.
- Implemented a digital record-keeping system that increased data retrieval speed by facilitating quicker patient processing and enhancing overall operational efficiency.
- Trained and mentored new staff on best practices in medical scribing and billing, improving team performance and expediting onboarding.
- Demonstrated a high level of professionalism and discretion when dealing with confidential patient information.
- Ensured confidentiality of patient information, adhering to HIPAA regulations.
- Prepared and maintained patient charts and medical records.
- Managed prescription order processing and refills in a timely manner.
- Entered patient data into EHR and other systems in a timely manner.
- Worked closely with physicians to ensure optimal accuracy and quality of patient care.
- Responded promptly to physician requests for record updates, ensuring up-to-date information for clinical decision-making.
- Experienced with medical coding systems, such as ICD-9 and ICD-10.
- Monitored health care delivery systems to ensure compliance with regulations.
- Monitored accounts receivable to ensure timely payments.
- Developed and maintained relationships with insurance companies.
- Managed insurance verification and authorization processes to ensure timely patient access to necessary services.
- Demonstrated expertise in EOB and ERA processing.
- Experienced in billing for Medicare and Medicaid.
- Processed appeals and follow-up claims.
- Upgraded skills in medical coding and billing to contribute to revenue cycle management initiatives.
Medical Office Manager
True Care Medical & Wellness Center
Hialeah
01.2023 - 02.2026
- Developed and implemented policies and procedures to increase efficiency and improve patient care.
- Monitored staff performance, providing feedback and guidance to enhance team effectiveness.
- Streamlined billing processes, reducing claim denials and increasing revenue collection rates.
- Ensured timely and accurate submission of insurance claims and payments.
- Resolved patient complaints and ensured customer satisfaction.
- Facilitated patient registration, check-in, and check-out to streamline patient flow and improve overall experience.
- Collaborated with healthcare providers to optimize service delivery, leading to increased patient retention.
- Monitored inventory levels of medical supplies and equipment.
- Coordinated with medical staff to ensure compliance with all applicable laws and regulations.
- Negotiated contracts with vendors to obtain necessary supplies and services.
- Created and updated patient charts and other administrative documents.
- Developed and maintained patient databases and other records.
- Handled incoming and outgoing calls, and provided customer service.
- Processed payments from patients and insurance companies.
- Analyzed and evaluated data to identify trends and potential issues.
Medical Assistant (MA)
True Care Medical & Wellness Center
Hialeah
11.2020 - 02.2026
- Implemented new patient intake process, reducing wait times by 30% and improving overall patient satisfaction.
- Performed daily patient exams weekly, maintaining accurate records and facilitating timely treatment plans.
- Performed blood pressure, pulse oximetry, temperature, height/weight, and BMI measurements.
- Monitored and recorded patient vital signs.
- Administered medications and immunizations as ordered by physician.
- Successfully assisted in the examination and treatment of patients in a busy medical office.
- Collaborated with healthcare professionals to provide comprehensive patient care and enhance interdisciplinary teamwork.
- Prepared and maintained medical charts and patient records to ensure accurate and accessible information.
- Utilized electronic health records (EHR) system to streamline administrative tasks and improve data accuracy.
- Utilized electronic medical records (EMR) software to record and update patient information.
- Scheduled patient appointments and maintained patient records.
- Greeted patients at reception, facilitating check-in process to streamline patient flow.
- Verified patient insurance eligibility and informed patients of any co-payments.
- Assisted with patient billing and coding.
- Answered patients' questions and provided information about medical treatments.
- Assisted in the preparation of medical documents, such as reports and consent forms.
- Performed laboratory procedures, including specimen collection and preparation.
- Performed administrative duties, such as filing, data entry, and appointment scheduling.
- Demonstrated excellent organizational and multitasking skills in a fast-paced environment.
- Conducted regular cleaning and sanitization of medical facility to uphold hygiene standards.
- Developed strong relationships with patients and their families to ensure a positive patient experience.
Customer Service Agent
Adb Automotive
Hialeah
09.2018 - 03.2020
- Maintained professional relationships with client contacts to ensure top-notch customer service.
- Managed multiple client requirements and guidelines.
- Created Microsoft Excel spreadsheets to track customer data and perform intense reconciliation processes.
- Demonstrated a strong record of accomplishment when collaborating with cross-functional and cross-cultural teams.
- Continually developed a strong product and customer service knowledge base to help drive sales and provide options and value to customers.
- Typed memos, correspondence, reports, and other documentation including follow-up customer letters to ensure questions were addressed and assure them of support throughout the life of their membership.
- Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions.
- Organized customer information and account data for business planning and customer service purposes.
Answering Service Telephone Operator
Hialeah
07.2018 - 09.2018
- Answered and screened incoming telephone calls, provided accurate information to callers and routed calls to appropriate staff.
- Resolved customer complaints and inquiries in a timely manner.
- Handled customer inquiries and complaints in a professional manner.
- Demonstrated expertise in providing customer service in a fast-paced answering service environment.
- Utilized customer service software to track customer interactions.
- Troubleshot customer issues and provided technical support.
- Developed and maintained relationships with key customers.
Education
Associate Degree - Nursing Science
Compu-Med Vocational Careers Corp
Hialeah, FL12-2025
Skills
- Medication Administration (IM, SubQ, PO)
- Drug administration and dosing
- Medication reconciliation
- Patient Assessment & Vital Signs
- Phlebotomy
- Blood glucose monitoring
- EHR Documentation
- SOAP notes
- Medical Records
- Charting
- HIPAA Compliance
- Office Administration
- Patient education
Certification
- Basic Life Support (BLS), American Heart Association, 01/01/28
- Advanced Cardiovascular Life Support (ACLS), American Heart Association, 01/01/28
- Medical Assistant (MA), 61710438, Florida, Active, 06/01/27
- Registered Nurse (RN), RN9701941, Florida, Active, 04/01/27
Languages
- English
- Spanish
Nursing Clinical Experience
- Fundamentals, Victoria Nursing and Rehabilitation center, Miami, FL, Practiced foundational nursing skills including personal care, vital signs measurement, intake and output monitoring, blood glucose checks, comprehensive head-to-toe assessments, and assisted with wound care.
- Medical-Surgical Med-Surge and Pre-Operative Unit, Keralty Hospital, Miami, FL, Performed patient assessments and vital signs, Administered medications under supervision, Documented care in EMR, Provided direct patient care and safety monitoring, Collaborated with nursing team., Performed pre-operative patient assessments including vital signs, health history, and medication reconciliation., Initiated IV lines and assisted with pre-op medications under RN supervision.
- Pediatrics, CMVC Lab, Hialeah, FL, Practiced age-appropriate pediatric assessments for infants, toddlers, school-age children, and adolescents., Performed pediatric vital signs, growth and developmental assessments, and pain evaluations using age-specific scales., Implemented pediatric safety measures including infection prevention, fall risk reduction, and patient identification.
- Maternity/ Obstetrics, Jesse Trice Community Health System, Miami, FL, Performed maternal, fetal, and postpartum assessments., Practiced fetal heart monitoring, newborn assessment, and postpartum care., Applied patient education, safety, and infection prevention principles.
Timeline
Registered Nurse
AdvanceMD Care
03.2026 - Current
Medical Scribe/Billing Specialist
True Care Medical & Wellness Center
01.2023 - 02.2026
Medical Office Manager
True Care Medical & Wellness Center
01.2023 - 02.2026
Medical Assistant (MA)
True Care Medical & Wellness Center
11.2020 - 02.2026
Customer Service Agent
Adb Automotive
09.2018 - 03.2020
Answering Service Telephone Operator
07.2018 - 09.2018
Associate Degree - Nursing Science
Compu-Med Vocational Careers Corp