LuAnn Arroyo

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Provided friendly and attentive service.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Quickly recorded transactions in MICROS system to deliver prompt service.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Set dining tables according to type of event and service standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.

Excellent time-management skills to ensure food is served on time and at the proper temperature.

Listening skills, understanding instructions and carrying out tasks properly and efficiently.

Effectively communicate with guests, venue staff and co-workers.

Capable of multitasking and prioritizing in order to handle the fast pace of the job and ensure guests are attended to in a timely manner.

Good work ethic and capable of working as a team.

Completed post-event tasks such as dishwashing, waste disposal, and storage organization for future use.

Excellent Phone and communication skills

Good organizational skills, Ensuring guests have the exact function that they planned.

Showing leadership through teamwork.

Responsible for booking all banquet events for multiple venues. Increased sales annually.

Able to work under pressure and to multitask, with full attention to details and timing.

Scheduling of banquet staff

Ordering all liquor and linen for entire property, which included Banquet facility and 3 restaurants.