Job Search Status
Open to workDesired start date: Immediately
Open To Work
Luann GILLIAM
San Marcos,TX
Work Preference
Summary
Dedicated individual with a strong background in client relations and documentation management. Known for effective communication and problem-solving abilities, ready to leverage expertise to improve taxpayer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Tax Examiner
Internal Revenue Service, IRS
Austin, TX
03.2021 - Current
- Analyzed complex tax returns to ensure compliance with federal regulations.
- Reviewed and resolved discrepancies in taxpayer accounts efficiently.
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Collaborated with taxpayers to clarify documentation requirements and address inquiries.
Co-Owner
J&A Musical Supply
San Marcos, TX
11.2018 - Current
- Oversaw daily operations, ensuring efficient inventory management and customer satisfaction.
- Managed supplier relationships, negotiating contracts to optimize product availability and pricing.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Kitchen Manager
Riley's Tavern
Hunter, TX
11.2019 - 11.2022
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and presentation standards.
- Streamlined inventory management processes, reducing waste and optimizing supply costs.
- Developed seasonal menus, incorporating customer feedback to enhance dining experience.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Calculated prices of ingredients to monitor food costs and control expenses.
Administrative Assistant
Coalition of Texans With Disablilities
Austin, TX
09.2019 - 10.2022
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Science - Chemistry/Geography Minor Physics
Texas State University
San Marcos, TXSkills
- Recordkeeping and documentation
- Oral communication
- Client confidentiality
- Account reconciliation
- Data interpretation
- Research
- Ethical standards
- Verbal and written communication
- Customer service
- Excellent communication
- Data entry skills
- Microsoft office proficiency
Timeline
Tax Examiner
Internal Revenue Service, IRS
03.2021 - Current
Kitchen Manager
Riley's Tavern
11.2019 - 11.2022
Administrative Assistant
Coalition of Texans With Disablilities
09.2019 - 10.2022
Co-Owner
J&A Musical Supply
11.2018 - Current
Bachelor of Science - Chemistry/Geography Minor Physics
Texas State University