LuAnn Nguyen

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• Led beauty department operations, ensuring high standards of product presentation and customer service.
• Managed inventory control processes, optimizing stock levels and minimizing waste.
• Fostered a positive team environment, encouraging collaboration and professional development among staff members.
• Coordinated special events such as makeovers or product launch parties that attracted new customers to the department.
• Resolved customer complaints promptly and professionally, maintaining a high level of satisfaction across all interactions.
• Maintained a clean and visually appealing department, adhering to company merchandising guidelines.
• Manage staffing: Interview, Hiring and Developed training programs for stuff, enhancing product knowledge and customer engagement skills.
• Maintain Budget cost each month by maintain selling cost and SPH
• Streamlined store processes by implementing efficient organizational systems for products and supplies.
• Review KPI and counter goal with team on their monthly results expectation
• Maintain Budget cost each month by maintain selling cost and SPH
• Build strong team though positive, proactive communication and coaching

• Led team in providing exceptional customer service, enhancing overall shopping experience in men's department.
• Developed training programs for staff, improving product knowledge and sales techniques among team members.
• Collaborated with visual merchandising team to create appealing product presentations that aligned with brand standards.
• Mentored junior managers, fostering professional growth and promoting a culture of teamwork within the department.
• Conducted performance evaluations, providing constructive feedback to improve employee engagement and productivity levels.
• Increased efficiency within the department by delegating responsibilities appropriately based on employees'' strengths and skill sets.
• Improved customer satisfaction by providing exceptional service and addressing individual needs.
• Developed high-performing team members through consistent coaching, training sessions, and performance evaluations.

• Developed and implemented training programs for beauty staff to enhance product knowledge and customer service skills.
• Managed inventory processes, ensuring optimal stock levels of products and timely replenishment from suppliers.
• Oversaw daily operations, ensuring adherence to quality standards and compliance with health regulations.
• Analyzed sales trends to develop targeted marketing strategies that increased brand visibility and customer engagement.
• Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Funding and successfully Closing refinance general residential mortgage
• Manage work flow within the unit
• Managed escrow transactions from initiation to closing, ensuring compliance with regulations and timelines.
• Conducted thorough reviews of closing documents for accuracy and completeness, mitigating potential issues.
• Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
• Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
• Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
• Mentored junior staff on escrow procedures, fostering a collaborative learning environment.
• Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
• Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
• Identified and resolved title issues, preventing potential delays or cancellations of transactions.
• Processed loan applications and monitored progress from start to finish.

• Facilitated accurate processing of escrow transactions, ensuring compliance with regulations.
• Managed document preparation, including title documents and settlement statements for escrow closings.
• Reviewed contracts and agreements to ensure all parties fulfilled their obligations prior to closing.
• Oversaw resolution of discrepancies in financial records, maintaining high standards of accuracy and integrity.
• Managed a high volume of escrow files, ensuring accuracy in documentation and disbursement of funds.
• Reduced closing time for transactions by diligently reviewing documents and promptly addressing discrepancies.
• Ensured regulatory compliance by keeping up-to-date on industry laws changes affecting the escrow process.
• Prepared comprehensive settlement statements by verifying financial calculations, fees, and tax adjustments for accuracy.

• Opening Escrow
• Order Demand and Insurance
• Type Up Escrow Instruction
• Abstract Preliminary Report
• Package unsigned and signed Loan Docs