Lu Ann Pascucci
Lacey,WA
Summary
Passionate, enthusiastic professional who gives 110%. With experience in business management, customer service, operational excellence, and sales. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
17
17
years of professional experience
Work History
Branch Manager/Regional Manager
Intermountain Staffing
01.2011 - 01.2024
- Increased branch revenue year over year for 7 years
- Earned Presidents Club Award 2013-2018; exceeded yearly revenue goals; Earned best Client Retention awards-2015-2019
- Controlled salary, budget, scheduling and implementation of workflow and procedural changes
- Territory revenue $25M; multiple states, 7 offices, 1000’s of employees
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Quality Assurance Manager / Sales
Whitney Information Network/Tigrent/Rich Dad Education
01.2007 - 01.2010
- Raised Two Million Dollars in sales within 12 months (Land Syndication)
- Completed HR duties and applicable assignments
- Facilitated remote sales training and other events
- Performed Quality Assurance audits and conducted training (remote and live).
Education
AS -
Manchester Community College
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Relationship building and management
- Training and Development
Training
- Managing Employee Performance
- Developing Work Teams (Rollins)
- Taking Control of Your Workday
- Dale Carnegie Course, Graduate
- Engagement Training – Profitable Engagements
- Becoming Your Best
- Coaching Skills for Managers and Supervisors
- OSHA 10-Hour, General Industry
Timeline
Branch Manager/Regional Manager
Intermountain Staffing
01.2011 - 01.2024
Quality Assurance Manager / Sales
Whitney Information Network/Tigrent/Rich Dad Education
01.2007 - 01.2010
AS -
Manchester Community College
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