Lu Ann Pascucci
Lacey,WA
Summary
Dynamic Account Manager with a proven track record at Intermountain Staffing, excelling in customer relationships and branch operations management. Recognized for driving revenue growth and enhancing client satisfaction through strategic initiatives and effective coaching. Adept at utilizing data-driven insights to optimize performance and foster long-term partnerships. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Account Manager
Verstela Staffing
Tacoma, WA
05.2024 - 12.2025
- Developed and maintained strong relationships with key accounts to ensure customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery and drive operational improvements.
- Conducted regular account reviews to assess client needs and identify opportunities for growth.
- Trained and mentored junior team members on best practices in account management.
- Utilized CRM software to track interactions and manage client information efficiently.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
Branch Manager/Regional Manager
Intermountain Staffing
01.2011 - 01.2024
- Increased branch revenue year over year for 7 years
- Earned Presidents Club Award 2013-2018; exceeded yearly revenue goals; Earned best Client Retention awards-2015-2019
- Controlled salary, budget, scheduling and implementation of workflow and procedural changes
- Territory revenue $25M; multiple states, 7 offices, 1000’s of employees
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Education
AS -
Manchester Community College
East Hartford, CTSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Relationship building and management
- Training and Development
- Coaching and Mentoring
- Relationship building and management
- Training and Development
Training
- Managing Employee Performance
- Developing Work Teams (Rollins)
- Taking Control of Your Workday
- Dale Carnegie Course, Graduate
- Engagement Training – Profitable Engagements
- Becoming Your Best
- Coaching Skills for Managers and Supervisors
- OSHA 10-Hour, General Industry
Timeline
Account Manager
Verstela Staffing
05.2024 - 12.2025
Branch Manager/Regional Manager
Intermountain Staffing
01.2011 - 01.2024
AS -
Manchester Community College