LuAnn Raynes
Administrator
Lancaster,OH
Summary
Versatile and dynamic professional with a proven track record in office administration and team leadership, notably at Random Acts of Kindness. Excelled in enhancing operational efficiency and fostering employee development through meticulous recordkeeping and effective staff management. Skilled in customer service and events coordination, achieving significant improvements in employee morale and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Administrator
Random Acts of Kindness
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Owner
Self Employed A Cookie & More
07.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Caregiver
Natasha Raynes
02.1986 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Education
Diploma - General Studies
Reynoldsburg High School
Reynoldsburg, OHBachelor Of Arts - Psychology
Ohio Christian University
Circleville, Oh05.2017
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Office Management
- Personable and Approachable
- Team Collaboration
- Document Management
- Staff Management
- Employee Supervision
- Resourceful and Analytical
- Events Coordination
- Flexible Schedule
Timeline
Owner
Self Employed A Cookie & More
07.2019 - Current
Caregiver
Natasha Raynes
02.1986 - Current
Administrator
Random Acts of Kindness
Diploma - General Studies
Reynoldsburg High School
Bachelor Of Arts - Psychology
Ohio Christian University
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