Luann Rodriguez
214 S Lakeshore Blvd, Lake Wales,FL
Summary
Highly enthusiastic and motivated individual looking for an opportunity to reembark in the service industry
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lancome Make Up Freelancer
Lancome Cosmetics(Dillards)
Lake Wales, FL
09.2024 - 01.2025
- Interact with clients to identify their specific needs.
- Apply makeup in a professional, courteous manner
- Stay updated on latest beauty trends, color palettes, and design styles.
- Followed all necessary and advised cleanliness guidelines.
- Preserve quality of makeup tools and products at all times.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Boosted personal brand recognition through regular blog posts or articles showcasing my expertise in the field.
- Expanded professional network through attending industry events and engaging in online communities.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
Sales Associate
Dillards Department Store
Lake Wales, FL
08.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Table Games Dealer
Resorts World Casino
Monticello, NY
02.2018 - 10.2019
- Provided prompt and courteous service consistent with the property's service standards and brand requirements to all patrons and team members
- Familiar with the safe handling of cleaning products, equipment, and supplies
- Exchanged guest’s currency for gaming chips and performed chip and cash transaction exchanges
- Maintained security of assigned game at all times
- Provided accurate and efficient dealing while following proper game procedures
- Dealt a combination of Blackjack, Carnival Games, and other specialty games such as Baccarat.
- Notified supervisor/manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner
- Performed any other related duties as assigned
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Inspected table games and equipment to confirm proper function.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
- Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
- Assisted in creation of new table layouts and game designs, contributing to casino's innovation strategy.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
- Contributed to development of promotional strategies that increased player engagement and retention.
- Streamlined game operations by introducing efficient shuffling and dealing techniques.
- Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.
- Implemented strategies to manage high-stress situations, maintaining professionalism and poise.
- Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
- Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
Accounting/HR Coordinator
Nolitan Hotel
New York, NY
05.2012 - 03.2013
- Reconciled bank statements and performed general cashiering duties.
- Collected accounts receivable and handled credit card inquiries
- Handled accounts payable
- Maintained vendor relationships and executed purchasing functions
- Controlled and accounted for inventory on a monthly spreadsheet
- Entered daily data to general ledger spreadsheet
- Processed employee benefits
- Created job descriptions and posted open positions
- Selected and interviewed staff, managers and department heads
- Composed Hotel News Letter and created themed associate events
- Responsible for all social media comments reviews and replies
Concierge
City Experts
New York, NY
09.2011 - 05.2012
- Worked at multiple locations within New York City in Hotel Properties that ranged from Branded to Boutique Style and from 180 to 1100 accommodations
- Catered to individual guests creating itineraries prior to arrival and during their Hotel visit
- Managed package log system, storage, delivery and overall package operation. Produced daily sales and guest comment reports
- Communicated extensively with other Hotel Departments
- Handled related amenity requests
- Arranged transportation, booked restaurant reservations, reserved tours, purchased theater tickets and provided general information regarding City events and history, museums, directions, shopping and attractions
- Constantly provided the utmost in care and service orientation to guests internally, externally as well as the overall Hotel associate and management teams
Member Services
NYC District Council Of Carpenters
New York, NY
02.2010 - 11.2010
- Executed data entry on electronic spreadsheets updating individual membership records
- Performed typing, filed, answered and screened and relayed messages.
- Conducted pre-screening interviews
- Checked employee eligibility and benefits
- Dispatched union members to their assigned work sites
Concierge
Hyatt Regency
Jacksonville, FL
03.2008 - 10.2008
- Furnished VIP services in the Hotel Executive Club Level Lounge
- Operated opening and closing of shifts keeping a constant attention to amenity, food and beverage needs as well as housekeeping detail levels
- Executed guest check in and check out as well as cashiering duties in Hotel's property management system
- Provided concierge assistance
- Maintained outstanding knowledge of Hotel services, products, hours of operations and adhered to all company policies and procedures
Sales Representative
CEC Distributing
Jacksonville, FL
06.2004 - 08.2008
- Generated daily cold calling sheets increasing Company's number of accounts by 20% over 6 months in the Northern part of Florida within a 250 miles radius
- Tested and presented Tobacco products to prospective buyers
- Only Company liaison to interact and maintain relationships with vendors, distributors and Company clients
- Furnished market competition and sales analysis
Pharmacy Technician
Walgreen's Pharmacy
Jacksonville, FL
12.2001 - 05.2004
- Assisted customers with prescription orders, questions and concerns
- Processed payment and handled cashiering duties
- Accessed and maintained customer database through computer software
- Uphold all safety and health standards in accordance with the State and Federal codes
- Prepared intravenous admixtures and by calculating necessary quantities of each component
- Assisted pharmacist in provision of pharmaceutical care band maintained a working inventory within established department guidelines by reviewing stock levels and recording for order, removing stock from storage areas and replenishing active use areas
Concierge
The Lucerne Hotel
New York, NY
10.1999 - 01.2001
- Responsible for setting hotel image and provided guest services, tourist information and travel arrangements.
- Worked extensively with the Hotel Sales and Front Office teams
- Trained as a Guest Service Agent
Education
BCCS
New York, NYSkills
- General Ledger Accounting
- Accounts Payable
- Pharmacy Technician Experience
- Accounts Reconciliation
- Balance Sheet Reconciliation
- Accounts Receivable
- Fluent in English
- Fluent Spanish
Certification
CPR
Fire Safety
Additional Information
- Strong interpersonal, listening, and rapport-building skills, with aptitude to effectively communicate with others, maintaining a positive working environment.
- Ability to work comfortably under pressure while keeping a high energy level.
Timeline
Lancome Make Up Freelancer
Lancome Cosmetics(Dillards)
09.2024 - 01.2025
Sales Associate
Dillards Department Store
08.2022 - 07.2023
Table Games Dealer
Resorts World Casino
02.2018 - 10.2019
Accounting/HR Coordinator
Nolitan Hotel
05.2012 - 03.2013
Concierge
City Experts
09.2011 - 05.2012
Member Services
NYC District Council Of Carpenters
02.2010 - 11.2010
Concierge
Hyatt Regency
03.2008 - 10.2008
Sales Representative
CEC Distributing
06.2004 - 08.2008
Pharmacy Technician
Walgreen's Pharmacy
12.2001 - 05.2004
Concierge
The Lucerne Hotel
10.1999 - 01.2001
BCCS