LuAnn Zipp
Unadilla
Summary
Dynamic Senior Client Associate at Wells Fargo Advisors with expertise in client account management and regulatory compliance. Proven track record in enhancing customer satisfaction through effective relationship building and meticulous financial reporting. Adept at streamlining onboarding processes and maintaining organized documentation, ensuring operational excellence and client trust.
Overview
20
20
years of professional experience
Work History
Senior Client Associate
Wells Fargo Advisors
Oneonta
03.2024 - Current
- Managed client accounts and ensured timely responses to inquiries.
- Assisted financial advisors in preparing client presentations and reports.
- Coordinated client meetings and maintained detailed scheduling for advisors.
- Provided administrative support by organizing client documentation and files.
- Developed positive relationships with clients through effective communication.
- Utilized company software to track client interactions and service requests.
- Resolved client issues promptly, maintaining high satisfaction levels.
- Collaborated with team members to streamline office processes and improve efficiency.
- Maintained confidentiality of bank records and client information.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Maintained up-to-date records in internal databases regarding client accounts.
- Attended seminars and conferences to stay current on industry trends, regulations, and best practices.
- Handled financial tracking, billing and administrative functions.
- Worked closely with compliance team to ensure adherence to industry regulations.
- Assisted in the onboarding process by gathering required documents from new clients.
- Assisted in the preparation of financial statements for clients and ensured accuracy of all data.
- Provided exceptional customer service to clients and maintained positive relationships with them.
Assitant Manager
Pyramid Liqour
Oneonta
06.2021 - 12.2023
- Monitored inventory levels and coordinated stock replenishment with suppliers.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Implemented promotional displays to increase product visibility and drive sales.
- Ensured compliance with local liquor laws and company policies during operations.
- Collaborated with management on team performance evaluations and feedback sessions.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Business Administration
Utica School of Commerce
Oneonta, NY06-2012
Skills
- Client account management
- Financial reporting
- Regulatory compliance
- Client onboarding processes
- Document organization
- Customer relationship management
Timeline
Senior Client Associate
Wells Fargo Advisors
03.2024 - Current
Assitant Manager
Pyramid Liqour
06.2021 - 12.2023
Associate of Applied Science - Business Administration
Utica School of Commerce
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