Luanna DeLara
Grand Junction,CO
Summary
Quality-driven professional, can assist with security, public relations/customer service, Cashiering , reliability, custom sewing, alterations, and gear repairs.
Experienced with garden supplies and customer transactions, ensuring smooth and efficient checkout process. Utilizes strong customer service skills to assist with inquiries and enhance shopping experience. Knowledge of cash handling procedures and maintaining organized workspace.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Garden Cashier
Home Depot
02.2023 - Current
- Assisted customers with plant selection, sharing knowledge on proper care and maintenance for optimal gardening results.
- Supported fellow staff members during peak hours by stepping in to assist with various tasks as needed, contributing to overall team success.
- Balanced cash drawers consistently at the end of each shift, demonstrating strong attention to detail and financial accuracy.
- Managed time effectively during shifts, prioritizing tasks and responsibilities to ensure all duties were completed by shift''s end.
Security/Surveillance Officer
Maverick gaming
01.2022 - 10.2022
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
Lost and Found Officer
Monarch Black Hawk Co
06.2020 - 01.2022
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Security Officer
Ameristar
01.2019 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Owner
The Renaissance Women Sewing, Alterations and Repairs
06.2010 - 03.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Security Officer
DHS/TAS
01.2002 - 01.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Skills
- Leadership
- Security
- Report Writing
- Emergency Procedures
- Customer Service
- Patrol
- Basic Computers
- Intervention
- Attention to Detail
Certification
Certificate in Facilitation/Engage/Fire Extinguisher/Fraudulent Documents/Conflict Management, Tips certified
PROFESSIONAL SKILLS
- SECURITY/PATROL
- Secure and Lock doors and gates of entrances and exits throughout buildings.
- Answer alarms and investigate disturbances that occur during busy times of the day.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Patrol industrial or commercial premises to prevent and detect signs of intrusion.
- CUSTOMER SERVICE/PUBLIC RELATIONS
- Interact with customers and utilized excellent communication skills to provided needed information and services in times of need for casual and or emergency directions.
- Delivered excellent customer service while conducting in-house surveillance and functioning as bar tender during grave yard shift.
- Oversaw daily security operations while providing public relations.
- LEADERSHIP/SUPERVISORY SKILLS
- Proved multi-tasking abilities by scheduling and supervising staff, consisting of security, and assuring that staffs were able to take breaks/lunches as scheduled.
- Oversee daily operations of contractors, schedule space and hours for contractors and assure proper levels of staff for customers.
Awards
Holiday Appreciation/On the spot award/Letter of Commendation
Timeline
Garden Cashier
Home Depot
02.2023 - Current
Security/Surveillance Officer
Maverick gaming
01.2022 - 10.2022
Lost and Found Officer
Monarch Black Hawk Co
06.2020 - 01.2022
Security Officer
Ameristar
01.2019 - 01.2021
Owner
The Renaissance Women Sewing, Alterations and Repairs
06.2010 - 03.2019
Security Officer
DHS/TAS
01.2002 - 01.2011
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