Luanna Santos
Fort Myers,FL
Overview
4
4
years of professional experience
Work History
Expo/Host/To-Go Specialist
Miller's Ale House
01.2025 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Food Runner/busser/expo
Margaritaville
03.2024 - 02.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Sales Associate
Victoria Secret PINK
10.2024 - 01.2025
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Crew Member
Dunkin' Donuts
06.2021 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Fort Myers High School
Fort Myers, FL05.2023
Skills
- Strong organizational skills
- Effective time management
- Engaging personality
- Exceptional communication
- Sales experience
- Positive attitude
- Strong work ethic
- Customer service
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Cash handling
- Flexible schedule
- Professionalism
- POS systems
Languages
Portuguese
Native or Bilingual
Timeline
Expo/Host/To-Go Specialist
Miller's Ale House
01.2025 - Current
Sales Associate
Victoria Secret PINK
10.2024 - 01.2025
Food Runner/busser/expo
Margaritaville
03.2024 - 02.2025
Crew Member
Dunkin' Donuts
06.2021 - 04.2023
High School Diploma -
Fort Myers High School
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