Luanne Antonucci
Newburgh,NY
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Kohls Department Store. Excelled in problem-solving and multi-tasking, enhancing customer satisfaction and streamlining operations. Skilled in POS systems and adept at fostering positive customer relationships, showcasing a blend of hard and soft skills vital for high-paced environments.
Overview
11
11
years of professional experience
Work History
Sales Associate
Kohls Department Store
04.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier Team Lead
Stop & Shop
03.2017 - 04.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Pharmacy Clerk
Price Chopper Pharmacy
08.2010 - 03.2017
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted and labeled prescriptions with correct item and quantity.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
High School Diploma - Business
Newburgh Free Academy
Newburgh, NY06.1975
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Flexible schedule
Timeline
Sales Associate
Kohls Department Store
04.2019 - 05.2021
Cashier Team Lead
Stop & Shop
03.2017 - 04.2019
Pharmacy Clerk
Price Chopper Pharmacy
08.2010 - 03.2017
High School Diploma - Business
Newburgh Free Academy
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