Luanne Caruso
Brunswick,MD
Overview
7
7
years of professional experience
Work History
Waitress
Legacy Diner
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Deli Associate
Gaint Foods
11.2022 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Effective communication is essential to resolving a customer's questions or issues while representing the company
- Meets as needed with the supervisor/and or manager to review the shop needs.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Sensitive to the stressors experienced by colleagues in working with hospice patients, their families and the public.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cashier Team Lead
Hertiage Diary
10.2021 - 10.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Waitress
Lamppost Diner
10.2019 - 09.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Waitress
Legacy Diner
10.2016 - 10.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Olney Charter High School
Philadelphia, PA06.1976
Skills
- Customer Service and Rapport
- Telephone Etiquette
- Advising and Coaching
Timeline
Deli Associate
Gaint Foods
11.2022 - Current
Cashier Team Lead
Hertiage Diary
10.2021 - 10.2022
Waitress
Lamppost Diner
10.2019 - 09.2021
Waitress
Legacy Diner
10.2016 - 10.2019
Waitress
Legacy Diner
High School Diploma -
Olney Charter High School
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