Luanne Daves
Valliant,OK
Summary
Friendly Postmaster with 38 years of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 15 employees. Organized Postmaster looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates.
Overview
29
29
years of professional experience
Work History
Postmaster
United States Postal Service
10.2020 - 02.2023
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 85%.
- Used Microsoft to manage rent collection and billing for 680 post office boxes.
- Managed flow, operations and management services for over 100 daily post office visitors.
- Issued and cashed 125 daily money orders worth over 10,000.00.
- Issued and cashed 75 daily money orders worth over $5500.
- Increased productivity by 75% through streamlining sorting procedures and daily post office operations.
- Designed and maintained budget of over 250,000 to cut costs b y 25%.
- Developed and maintained detailed reports of all post office activities using microsoft. I have extensive knowledge and experience in word processing software, email management, data entry, digital calenders, video conferencing and social media management.
- Managed daily operations of fifteen-employee post office.
- Maintained 99% accuracy through closely auditing and reviewing financial documents.
- Hired, trained and evaluated performance of 15 employees.
- Assisted customers in determining proper postal service to align with individual needs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Postmaster
US Postal Service
02.2010 - 10.2020
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 95%.
- Used Microsoft to manage rent collection and billing for 350 post office boxes.
- Managed flow, operations and management services for over 30 daily post office visitors.
- Issued and cashed 35 daily money orders worth over $1250.00.
- Designed and maintained budget of over $120,000.00 to cut costs by 20%.
- Hired, trained and evaluated performance of 4 employees.
- Assisted customers in determining proper postal service to align with individual needs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Rural Mail Carrier
US Postal Service
06.1994 - 06.2004
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
Education
No Degree - Nursing
Paris Jr College
Paris TXHigh School Diploma -
Valliant High School
Valliant, OK05.1972
Skills
- Organizational Systems
- Operational Policies Knowledge
- Policy Compliance
- Payment Collection
- Computational Analysis
- Mail Confidentiality
- Reading Comprehension
- Incoming Mail Procedures
- Complex Problem-Solving
Accomplishments
- Supervised team of 8 staff members.
- Achieved excellent results by introducing Micrsoft for timekeeping tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Postmaster
United States Postal Service
10.2020 - 02.2023
Postmaster
US Postal Service
02.2010 - 10.2020
Rural Mail Carrier
US Postal Service
06.1994 - 06.2004
No Degree - Nursing
Paris Jr College
High School Diploma -
Valliant High School
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