Luanne Hickey
Buffalo
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
27
27
years of professional experience
Work History
Waitress
SKYBOX GRILLE
07.2016 - Current
- Extensive knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Strong communication and interpersonal skills
- Knowledge of principles and methods for showing, promoting, and selling products or services
- Bartending for beer and wine service
Administrative Assistant
HUNT REAL ESTATE
08.2015 - Current
- Operated multiple phone line systems directing calls to agents and members of administration
- Used multiple real estate specific systems
- Updated and maintained office spreadsheets and documents
- Created presentations for real estate listing appointments
- Organized filing systems and kept an orderly office
Purchasing Specialist
CENTER FOR HOSPICE & PALLIATIVE CARE
05.2015 - 08.2015
- Tracked, activated and handled requests for upgrades for cell phones
- Processed office supply procurement requests
- Managed deliveries and receipts
- Addressed requests for updates to the certificate of insurance as needed
- Maintained vendor list with contact information for annually
- Tracked state contract pricing
- Improved and streamlined purchasing process
Waitress
IRISHMAN PUB
05.2014 - 02.2015
Paraprofessional Educator
WILLIAMSVILLE CENTRAL SCHOOL DISTRICT
11.1997 - 11.2013
- Assisted with the instruction of22 children in a classroom setting
- Performed clerical tasks, including filing student records, typing, taking attendance, making copies of tests and other instructional paperwork, checking/grading tests and homework
- Tutored and assisted children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers
- Attended staff meetings, and served on committees as required
Administrative Assistant
HUNT REAL ESTATE
06.2009 - 05.2013
- Operated multiple phone line systems directing calls to Agents and members of Administration
- Supported CEO and VP in clerical tasks including scheduling appointments and meetings as well as delivering requested documents
Office Secretary
WILLIAMSVILLE CENTRAL SCHOOL DISTRICT
11.1997 - 01.1998
- Collected data from different sources (student information, time sheets, calendars, expenditures/budget, newsletters, attendance records, substitute log, etc.)
- Coordinated programs and activities such as meetings, conference room usage, travel arrangements and various office appointments for Principal and other administration
- Performed typical clerical work such as answering the phones, sending e-mail correspondence, filing paperwork and data entry
- Ability to work independently, set priorities, and organize work to meet deadlines
- Ensuring compliance with processes, policies and procedures
Education
High School Diploma -
EJ WILSON HIGH SCHOOL
SPENCERPORT, NY9 Months Completed - Administrative Secretarial
BRYANT AND STRATTON
ROCHESTER, NYSkills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Decision-making
- Memory retention
- Complaint resolution
- Verbal communication
- Document preparation
- Billing and invoicing
- Document scanning
- Confidentiality handling
Timeline
Waitress
SKYBOX GRILLE
07.2016 - Current
Administrative Assistant
HUNT REAL ESTATE
08.2015 - Current
Purchasing Specialist
CENTER FOR HOSPICE & PALLIATIVE CARE
05.2015 - 08.2015
Waitress
IRISHMAN PUB
05.2014 - 02.2015
Administrative Assistant
HUNT REAL ESTATE
06.2009 - 05.2013
Paraprofessional Educator
WILLIAMSVILLE CENTRAL SCHOOL DISTRICT
11.1997 - 11.2013
Office Secretary
WILLIAMSVILLE CENTRAL SCHOOL DISTRICT
11.1997 - 01.1998
High School Diploma -
EJ WILSON HIGH SCHOOL
9 Months Completed - Administrative Secretarial
BRYANT AND STRATTON
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