Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
LuAnne Hutchings

LuAnne Hutchings

Knoxville,TN

Summary

Motivated, personable business professional with experience, college educations, and a successful 6-year track record of managing small business ownership. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records & data. Demonstrated history of producing accurate, timely customer care reports for the Government and various Non-Profits. 8 Years in Mall Management as the direct assistant to Operations and Property Management. 23 Years in Mall Management as the direct assistant to Operations and Property Management. 23 Years of experience in customer service within the Hospitality Industry.

Flexible and versatile - organized and detail-oriented - able to maintain a sense of humor under pressure. Fast learner and a strong team collaborator. Poised and competent with demonstrated ability to meet goals. Thrives in deadline- driven environments.

Overview

32
32
years of professional experience

Work History

Senior Sales Support Associate

PHARMA SOLUTIONS USA, INC., DBA LIGHTHOUSEAI
07.2021 - Current
  • Prepare legal document templates for clients i.e. MCA/NDA’s, MSA’s, SaaS Agreements
  • Preformed client outreach tracking in YesWare using Outlook
  • SalesForce & CRM tracking with metrics, analytics, opportunities, revenue streams
  • Assist VP of Sales, with proposals, adding ops in SF, tracking client redlines
  • Invoice clients on TCV first invoice, launch project in Teams
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Coordinated responses and resources to handle special client requests.
  • Liaised between Sales Reps, Operations Team and Accounting.
  • Developed working knowledge of CRM to effectively track sales leads and activities.

Administrative Specialist / Assistant Operations Manager

NORTHRIDGE MALL – STARWOOD RETAIL PARTNERS
07.2012 - 06.2020
  • Processed all Operations, Maintenance & Marketing Invoices through Nexus Accounting
  • Input all the Sales Force deals as the property Power User, Lease Plans, tenant Occupancy Reports
  • Implemented pilot programs i.e., ACH, PCARDS and reconcile these either bi-weekly or monthly
  • Handled the Annual Tenant Sales Audits, timely monthly corporate Sales reports for Perm & Specialty tenants
  • Liaised with Development Accounting for all the development projects on property
  • Maintained all perm leasing files and correspondences, at the local property
  • Coordinated & tracked Pre-Construction / Construction for Operations with Tenant Coordination
  • Tracked CAPEX projects, provide service contracts & process invoices with project numbers to keep overall budgets accurate
  • Maintained all office CC transactions, receipts & reconcile each month thru Oracle
  • Acted as NRM’s Benefit Coordinator inclusive of reviewing benefits offered for preliminary questions
  • Assisted with any company new-hires by assembling all necessary paperwork, forms, and benefit packets
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.

Customer Care Team Lead

DATA MANPOWER DATA CENTER (DMDC)
01.2009 - 01.2012
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded proactively and positively to rapid change.
  • Implemented and developed customer service training processes.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Provided liaison services between various customers (Military Sponsors and their families), product/service groups, and/or staff
  • Educated users and supported these functions by providing problem diagnosis and problem resolution
  • Updated military personal records based on official military orders and or military service project officer’s requests
  • Provided Defense Enrollment Eligibility Reporting System (DEERS) case resolution

Senior Development Associate / Database Supervisor

BOYS AND GIRLS CLUBS OF MONTEREY COUNTY
01.2000 - 01.2005
  • Planned and implemented fundraising events for over 200 participants.
  • Managed budgets for events and campaigns, keeping financial goals on track.
  • Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
  • Attended events to develop professional network of potential donors.
  • Handled all donor database information & updates; supervised Data-Resource Clerks
  • Managed all capital campaign pledges inclusive of thank you / receipt processes
  • Assisted the CEO/Executive Director on all related fundraising special events & public relations
  • Coordinated events to encourage community involvement and increase awareness of organization's mission.
  • Gained strong leadership skills by managing projects from start to finish.

Lead Waitress /Waitress /Banquet Steward

FRESH CREAM RESTAURANT
01.1991 - 01.2001
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Supervised food presentation and plating to enhance visual appeal.
  • Performed cost-benefit analysis for corporate and social events.
  • Liaised with venue management to monitor logistics and timelines.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

Associate’s Degree - Graphic Design

MONTEREY PENINSULA COLLEGE
2009

GPA: 3.96/4.0

Associate’s Degree - Business Administration and Management

HEALD COLLEGE, SCHOOL OF BUSINESS
1998

GPA: 4.0/4.0, DEAN’S LIST, LEADERSHIP MONTEREY PENINSULA, CLASS OF

Skills

  • Front-Office Operations & Management
  • General Office Skills
  • Project Coordination
  • Written & Email outreach
  • Correspondence
  • Meeting Preparation
  • Salesforce-Intermediate
  • Microsoft Teams
  • Outlook & Teams Calendar
  • Report Preparation
  • Professional Presentations
  • Microsoft Office 365
  • Adobe CS3
  • QuickBooks Pro; Nexus Accounting
  • YesWare
  • Tenant Tracker, Ops
  • Concur
  • 100% Remote Work
  • Sales Legal Contracts, Service Contracts
  • Sales Systems
  • Item Number Management
  • Promotional Campaigns
  • Workflow Processes
  • Exceeding Customer Expectations
  • Critical Thinking
  • Customer Relationship Management
  • Client Correspondence
  • Sales Support; Sales Records Management
  • Time Management
  • Regional Sales and Support
  • Effective Customer Communication
  • Engaging with Diverse Customers
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Departmental Reporting
  • Customer Service and Assistance
  • Microsoft Technology Associate

Affiliations

LEADERSHIP MONTEREY PENINSULA, CLASS OF 2005

LEADERSHIP SALINAS VALLEY, CLASS XXIV, 2006

CALIFORNIA BOARD OF BARBERING AND COSMETOLOGY, LICENSE KK228600

Timeline

Senior Sales Support Associate - PHARMA SOLUTIONS USA, INC., DBA LIGHTHOUSEAI
07.2021 - Current
Administrative Specialist / Assistant Operations Manager - NORTHRIDGE MALL – STARWOOD RETAIL PARTNERS
07.2012 - 06.2020
Customer Care Team Lead - DATA MANPOWER DATA CENTER (DMDC)
01.2009 - 01.2012
Senior Development Associate / Database Supervisor - BOYS AND GIRLS CLUBS OF MONTEREY COUNTY
01.2000 - 01.2005
Lead Waitress /Waitress /Banquet Steward - FRESH CREAM RESTAURANT
01.1991 - 01.2001
MONTEREY PENINSULA COLLEGE - Associate’s Degree, Graphic Design
HEALD COLLEGE, SCHOOL OF BUSINESS - Associate’s Degree, Business Administration and Management

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LuAnne Hutchings