Luanne McConnell
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
House Cleaner
Self Employed
Warren, PA And Surrounding Areas
02.2022 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Server
Peppermill Restaurant
Warren, PA
09.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager
Westside Beverage
Cumming, GA
09.2016 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Forensic Underwriter
Digital Risk
Lake Mary, FL
02.2009 - 02.2014
- Expedited resolution of problematic applications by proactively communicating issues with relevant stakeholders and suggesting appropriate actions.
- Strengthened internal controls through thorough reviews of processes, procedures, and policies related to underwriting.
- Minimized financial losses by implementing effective forensic analysis techniques to detect mortgage fraud early on.
- Increased accuracy of income calculations by diligently verifying employment information and income sources for applicants.
Loan Processor
Wells Fargo
Lake Mary, FL
03.2008 - 02.2009
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Intake Specialist
Morgan & Morgan Law Firm
Orlando, FL
08.2007 - 03.2008
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
Loan Processor
First Franklin Financial
Orlando, FL
04.2002 - 07.2007
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Education
No Degree - Accounting I & II
Valencia College
Orlando, FLHigh School Diploma -
Warren Area High School
Warren, PA06.1987
Skills
- Self-Motivation and Initiative
- Strong Work Ethic
- Multitasking proficiency
- Pipeline Management
- Document Review
- Appraisal review
- Underwriting knowledge
Timeline
House Cleaner
Self Employed
02.2022 - Current
Server
Peppermill Restaurant
09.2021 - 02.2022
Manager
Westside Beverage
09.2016 - 02.2021
Forensic Underwriter
Digital Risk
02.2009 - 02.2014
Loan Processor
Wells Fargo
03.2008 - 02.2009
Intake Specialist
Morgan & Morgan Law Firm
08.2007 - 03.2008
Loan Processor
First Franklin Financial
04.2002 - 07.2007
No Degree - Accounting I & II
Valencia College
High School Diploma -
Warren Area High School