Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Luanny Morales

Luanny Morales

500 West 178th Street,NY

Summary

Hardworking and reliable worker with strong ability in customer service and friendly communication skills. Offering , cleanliness in the place of business and quality assurance in customer support . Highly organized, proactive and punctual with team-oriented mentality.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Self Employed General Contractor

Proper Hospitality
01.2000 - 04.2006
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new Job opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Home Health Aide

Avondale Care Group
05.2013 - 05.2020
  • Earned reputation for good attendance and hard work.
  • Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following safety protocols
  • perform non-medical services and supports for clients who need help with basic daily activities and physical care, or require assistance with shopping and day to day tasks.
  • Assist clients in their daily personal tasks, such as bathing or dressing; continence needs to etc.
  • Meal preparation and feeding
  • live-in aide duties including assisting with light housekeeping, escorting patient to medical and other appointments, and much more.
  • Reporting patient progress to nurse and home care agency.
  • Maintained ongoing communication with family members to support patient needs and keep health checkups up to date.

Cashier , Grill Cook

Papa Gino's
12.1998 - 01.1999
  • Welcoming guests as they entered the restaurant.
  • Kept work areas clean, neat and free of hazards.
  • Demonstrated basic math skills
  • Exercised excellent communication and interpersonal skills, including complaint and conflict resolution .
  • Promote meal combos and restaurant services, improve customer satisfaction, answering to inquiries, reporting to restaurant manager
  • Take customer orders.
  • Ensure that every customer is served in a friendly timely manner.
  • Managing cash and sales transactions
  • Operated the grill and prepared orders on restaurant menu
  • Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
  • Worked in team-based environment to ensure cleanliness and safety standards .
  • Adhered to company standards and regulations for work site safety.
  • Maintained organization, cleanliness and safety in all work areas.
  • Demonstrated strong foundation of safety knowledge and implemented industry best practices.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Monitored stock and inventory to maintain smooth work flow environment
  • Promoted workplace safety and reported any potential hazards quickly
  • Measured and prepared portions for menu options
  • Set up equipment and configured settings for optimal performance.
  • Kept work areas clean, neat and organized for efficient operations.
  • Open and closed store.

•Maintained a cheerful, friendly attitude towards customers while correctly operating the cash register.Handled purchases in cash, credit cards, and ATM debit per company policy.

Education

Home Health Aide Certificate Program - Home Care

Amazing Home Care
New York, NY
02.2013

Associate Degree In Nursing - Applied Science

Borough of Manhattan Community College of The City University of New York
New York, NY
09.2000

Associate of Applied Science - Science

Central Alabama Community College
Alexander City, AL
1998

Skills

  • General business knowledge
  • Customer team development
  • Home care service and patient care
  • Restaurant industry team member
  • Knowledge of restaurant and kitchen operations
  • Patient caregiver
  • Cash register and credit card systems operator

Certification

  • First Aid/CPR

Timeline

Home Health Aide

Avondale Care Group
05.2013 - 05.2020

Self Employed General Contractor

Proper Hospitality
01.2000 - 04.2006

Cashier , Grill Cook

Papa Gino's
12.1998 - 01.1999

Home Health Aide Certificate Program - Home Care

Amazing Home Care

Associate Degree In Nursing - Applied Science

Borough of Manhattan Community College of The City University of New York

Associate of Applied Science - Science

Central Alabama Community College
  • First Aid/CPR
Luanny Morales