Luany Acosta-Rodriguez
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Certified Life Coach
L.A.Rod Consulting LLC
Miami, FL
02.2018 - Current
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Connected clients with available resources to improve plan success.
- Documented behaviors, treatments and non-compliance issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Helped clients build life management and coping skills to handle daily needs and specific stressors
Small Business Co-Owner
House Of Valmar
Miami, FL
04.2009 - 10.2013
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Used business software packages to maintain files and administrative records.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Retail Store Manager
PROJECT LX
Miami, FL
05.2007 - 12.2009
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance and purchasing functions
Title Agent
Empire Title Agency
MIAMI, FL
01.2003 - 12.2006
- Organized and prepared tax and title documents to transfer ownership of property.
- Communicated with customers to resolve common title issues.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
- Searched and analyzed real estate records.
- Estimated closing dates and scheduled meetings.
- Duplicated and summarized documentation relevant to property title status.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors
Education
Associate of Arts - Psychology
Florida International University
Miami, FL08.2000
High School Diploma -
ST BRENDAN HIGHSCHOOL
MIAMI FL 05.1998
Skills
- Client Service
- School Programs
- Life Coaching
- Life Management
- Coaching Clients
- Emotional Intelligence
- Sales Presentation
- Personnel Management
- Team Meetings
- Customer Satisfaction
- Sales Goals
- Administrative Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Life Coach
L.A.Rod Consulting LLC
02.2018 - Current
Small Business Co-Owner
House Of Valmar
04.2009 - 10.2013
Retail Store Manager
PROJECT LX
05.2007 - 12.2009
Title Agent
Empire Title Agency
01.2003 - 12.2006
Associate of Arts - Psychology
Florida International University
High School Diploma -
ST BRENDAN HIGHSCHOOL
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