Luapo Moala
Lathrop,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Dispatcher/Reservationist
ABC Limousine
06.2012 - Current
- Reservations: Entered new orders from online, Saturn, Emails, phones
- Requested quotes from International and Local Affiliates, Quoted New and Existing Clients, Notified Dispatch of new orders and changes, sent orders out to Affiliates, confirmed same day farmed out orders, confirmed next day orders
- Created profiles for new clients, verified flights, verified pick up and drop off locations
- Dispatcher: routed next day jobs, assigned jobs for drivers, Sent out next day start time pages, created wake up list for answering service, called drivers 90 minutes out for wake up, made sure drivers were dispatched on all first jobs, confirmed all notes on reservations with drivers, tracked drivers on gps, assist lost drivers to location, confirmed location with drivers, confirmed codes with drivers, made sure drivers made next jobs, took last minute changes and add ons, rerouted and shuffled drivers when needed, printed drivers paperwork, printed time cards, adjusted travel times on timecards, map quested jobs for drivers, trained new drivers on ipads and radios, tracked flights, monitored traffic, confirming drivers starting, in route to jobs, drivers on location, drivers drop off times, assigned vehicles, confirmed drivers were in the right vehicles
- Misc: pre-authorize cc for same day and next day jobs, research incident reports, call on bad cc's.
Traffic Control Dispatcher
City Rise
08.2020 - 09.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Answer emails, answer text messages within 2 minutes.
- Scheduled traffic control project on calendar. Confirmed with leads if jobs were to continue to the next day to add on calendar for the next day.
- Input calendar schedule in the system. Sent page to all leads for next day projects.
- Sent requested porta potty and light towers to appropriate department. Sent custom signs requested to appropriate department.
- Confirmed all jobs were received by leads and flagged for the next day.
Office Manager
SF Permits
11.2011 - 05.2012
- Create contracts for new clients, bill out initial payments with contracts, create folders for new clients, schedule appointments with San Jose Building Dept, in contact with customer and project status, bill out invoices
- Handle petty cash, handle payments, pay bills, scan files, file online, pay outside contractors.
Customer Service Representative
UCC Inc.
05.2010 - 07.2010
- Handled inbound and outbound calls
- Handled escalated customer calls
- Responds to customer requests and questions regarding service, claims, payment arrangements, phone payments and account information
- Analyzed and rectified customer concerns using established procedures
- Accessed and updated customer records
- Skip tracing.
CCCAS OAKLAND YOUTH TREASURER
CCCAS IN OAKLAND
12.2007 - 12.2009
- Treasurer
- Deposit fundraiser funds, Prepare Monthly statement, Prepare Youth Fundraisers, Locate Facilities for any upcoming events.
Accounts Payable/Customer Service/Purchasing
American Packaging
02.2006 - 03.2009
- Accounting: Invoicing, Vouching, Filing, Credit memos, Multi phone calls, Filing, Dealt with collectors and Vendors, Filing, Credit Research, Customer Service, Schedule payments, Billing customers, type 70-75 wpm, create Purchase orders if necessary, Create and bill orders, receive and bill orders, bill freight, Account Payable calls
- Customer Service: Multi-phone lines, taking phone orders, entering orders, creating rma for return pick up, setting up returns, scheduling freight pick ups, creating credit memos, requesting quotes, quote customers, request quotes for reps, negotiating w/vendors, checking back-orders for customers, requesting order status with vendors, requesting samples for customers, returning emails and voicemails, billing customers, dealt with damaged products sent to customer, created credits to customers
- Purchasing: Placing orders with Suppliers, negotiated and requested quotes for reps, matching prices from vendors, Researching Products
- Receiving: Schedule Appointments, Received shipments, Scheduling will calls with carriers.
Front Office Administrator
AAFTAB Medical Center
05.2005 - 11.2005
- Front Office Service, Answering Phones, Taking messages, Pt
- Appointment scheduling, pharmaceutical appointment scheduling, Calling for Lab and x-rays, Completing Referrals, calling for lab pick up, checking insurance eligibility, collecting co-pay, writing receipts, renewing patient charts, checking pt in, updated lab computer in office, decode super bills using icd-9 and CPT
- Helped Doctors setting up a file system for his patients and subsequently maintaining the file system
- Helped office workers understand the filing system
- Organized super bills according to office visit dates.
Customer Service
Dollar Corner
09.2003 - 03.2005
- Cashier, Greet Customers, Assist Manager in closing register, Train new employess, Cash Handling, Inventory, Stock, Maintenance, Close up.
Education
Certificate - Medical Dental Coding
Silicon Valley College
01.2005
Diploma -
Newark Memorial High School
01.2003
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Schedule Coordination
- Customer Relationship Management
- Route Navigation
- Routing orders
- Service Coordination
- Maintaining call metrics
- Work Order Management
- Communication Equipment Operation
- Dispatching field personnel
- Incident Reporting
- Customer Service
- Critical Thinking
- Decision-Making
- Active Listening
- Multitasking Abilities
- Effective Communications
- Organizational Skills
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Dispatch Recordkeeping
- Problem-Solving
Timeline
Traffic Control Dispatcher
City Rise
08.2020 - 09.2021
Dispatcher/Reservationist
ABC Limousine
06.2012 - Current
Office Manager
SF Permits
11.2011 - 05.2012
Customer Service Representative
UCC Inc.
05.2010 - 07.2010
CCCAS OAKLAND YOUTH TREASURER
CCCAS IN OAKLAND
12.2007 - 12.2009
Accounts Payable/Customer Service/Purchasing
American Packaging
02.2006 - 03.2009
Front Office Administrator
AAFTAB Medical Center
05.2005 - 11.2005
Customer Service
Dollar Corner
09.2003 - 03.2005
Certificate - Medical Dental Coding
Silicon Valley College
Diploma -
Newark Memorial High School